Software Engineer – Support

3 days ago

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Bugcrowd

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Cybersecurity • SaaS • Enterprise

Bugcrowd is a leading platform that provides continuous security testing solutions, enabling organizations to stay ahead of cyberthreats. By leveraging a global community of trusted security researchers, Bugcrowd offers services such as penetration testing as a service, vulnerability disclosure, bug bounty programs, and attack surface management. The company assists industries such as financial services, healthcare, and technology in identifying and prioritizing vulnerabilities, ensuring proactive protection against potential cyber attacks. Driven by data and AI, Bugcrowd's comprehensive approach integrates seamlessly with existing systems to streamline the remediation of security issues, enhancing the overall security posture of its clients.

201 - 500 employees

Founded 2012

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

💰 $30M Series D on 2020-04

📋 Description

• Fix bugs and other software defects reported to our ticketing system. • Manage escalations of both internal and customer facing technical issues. • Provide technical/solution support to our client and user base. • Become an expert in all things Bugcrowd: identifying solutions, creating solutions and/or workarounds for complex issues and proactively looking for areas of improvement in our product suite, procedures, and the company as a whole. • Document repeatable solutions in our Knowledge Base to enable consistent and timely resolutions for engineering support issues.

🎯 Requirements

• A degree in Computer Science, Computer Engineering, Mathematics, or related field. • 3-5 years of experience understanding complex technical issues anywhere within a product, being able to dig into the corresponding code, determine root cause, and develop a robust solution. • Several years of coding experience in javascript and in more than one backend language, preferably Scala, Go, Kotlin, or Ruby. • Strong hands-on integration experience (JIRA, SAML, API, SSO, 2FA) with the ability to walk non-technical customers through proper setup of integration configuration. • Experience with Event-driven architecture, and some understanding of data architecture. • Familiarity with and capability of using command-line tools and utilities (Bash, SSH, grep, etc). • Knowledge of or interested in infrastructure and cloud (preferably AWS) • Outstanding follow-through on projects - highly motivated with a strong sense of urgency and able to be self-sufficient. • Ability to maintain composure and a clear head under duress. • Excellent time management and ability to adapt to shifting priorities.

🏖️ Benefits

• Health insurance • Flexible working arrangements • Professional development opportunities • Wellness programs