Senior Systems Support Engineer

Job not on LinkedIn

🕒 November 3

🏈 Ohio – Remote

🏈 Ohio – Remote

💵 $76k - $115k / year

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 8%

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• Open for 7 days.

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By Referral Only

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1986

🛍️ eCommerce

🌍 Social Impact

👥 B2C

eCommerce • Social Impact • B2C

By Referral Only is a platform that helps creators, influencers, and businesses share multiple links in their social media bios with a single customizable landing page. It acts as a centralized hub for individuals and brands to consolidate their online presence, promote products, provide information, and monetize their audience, making it easier to manage and analyze engagement across various platforms. With over 50 million users, By Referral Only simplifies the process of sharing content and engaging with followers across platforms like Instagram, TikTok, Twitter, and more.

📋 Description

• Ensure the operational efficiency, stability, and availability of complex application systems • Use incident management processes and application monitoring metrics and tools to generate reports and take corrective actions • Understand complex application systems and debug business-impacting issues • Follow standards and best practices to improve operational efficiency, stability, and system availability • Use continuous delivery practices to evolve, support, and deliver high-quality software and customer value • Use logging techniques for alerting, monitoring, and identifying incident root causes • Use DevOps tools and practices to deploy and run software • Mentor less experienced peers through technical knowledge and leadership • Apply Technology Radar thinking to solve client problems

🎯 Requirements

• Experience working with Java, Python, or C# • Strong debugging and triaging skills • Experience with relational databases such as SQL and DataBricks • Experience with Docker • Experience with CI/CD tools such as Jenkins and Azure Pipelines • Experience with relational or non-relational databases • Understanding of application monitoring tools such as DataDog, Prometheus, or Grafana • Ability to deliver high-quality, well-tested bug fixes and enhancements • Comfortable with Agile methods such as Scrum and/or Kanban • Communication and articulation skills • Cloud best practices for resource optimization, monitoring, and alerting • Security best practices and implementation • Ability to guide and mentor junior-level consultants • Willingness to participate in a rotation- and need-based 24x7 available team • US work authorization without now or future visa sponsorship requirement • AI/ML experience and familiarity with AI-driven development tools (bonus)

🏖️ Benefits

• Career development supported by interactive tools and numerous development programs • Teammate support and cultivation culture • Equal employment opportunity and affirmative action employer • Reasonable accommodations during the hiring process • Benefits information provided at https://www.thoughtworks.com/en-us/careers/benefits

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