Adoption and Change Management Consultant

🕒 October 23

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💼 Consultant

👻 Ghost score 12%

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Bytes Software Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1982

🔒 Cybersecurity

🏢 Enterprise

💰 Private equity on 2020-02

Cybersecurity • Enterprise

Bytes Software Services is a UK-based IT services and solutions provider that helps organisations adopt, manage and secure cloud and modern workplace technologies. Bytes offers cybersecurity, digital workspace, hybrid infrastructure, public cloud and licensing & management services, partners closely with Microsoft (CSP) and other vendors, and provides training, workshops, government framework procurement and marketplace listings on Azure and AWS. The company focuses on enterprise and public-sector customers, supports software asset management and FinOps practices, and promotes sustainability (carbon neutral) and partner programs for ISVs and resellers.

📋 Description

• Lead discovery and leadership workshops to understand business priorities, assess readiness, map stakeholders and change impacts, and identify adoption barriers • Analyse real tasks and current workflows, including hand-offs, information sources, duplication and rework, and establish proportionate baselines • Develop tailored adoption strategies and actionable transformation roadmaps covering sponsorship, communications, capability building, responsibilities, milestones, dependencies and outcome measures • Prioritise use cases against business value, readiness, risk and effort, refining plans through practical learning and feedback • Coordinate adoption readiness with licence deployment and technical rollout • Coach leaders and managers, deliver audience-specific communications and onboarding guidance, establish Champion communities, and maintain SharePoint adoption pages and learning resources • Agree adoption and business outcome measures, baselines and evidence sources • Monitor usage, user feedback and practical application of learning, distinguish participation from demonstrated outcomes, and report progress, barriers, risks and recommended actions • Work with process owners to redesign and test prioritised workflows using Microsoft 365 Copilot • Define future processes, responsibilities, human checks and acceptance criteria, testing improvements against baselines • Apply Copilot in SharePoint to knowledge and content processes, addressing information quality, currency, structure, ownership and access • Develop a prioritised use case backlog with problem statements, target users, future workflows, capabilities, dependencies, review points and outcome measures • Design, build and test focused Agent Builder agents and reusable AI skills within agreed scope • Define agent instructions, knowledge sources, inputs, outputs, boundaries and ownership; validate grounding and representative scenarios • Confirm licensing, tenant availability and governance, selecting the simplest suitable approach and referring complex integrations, automation and production engineering to specialists • Design role-based learning pathways and personally deliver customer training, workshops, demonstrations, masterclasses and coaching, remotely and in person as required • Create presentations, exercises, videos and guides; teach responsible prompting, information handling, source checking and output review, and evaluate practical application • Independently lead the agreed adoption and change scope, maintaining plans, deliverables, customer commitments and delivery boundaries • Manage priorities across engagements and escalate risks, dependencies and scope changes • Produce customer documentation and maintain accurate records of decisions, actions and outcomes • Support pre-sales discovery and define realistic adoption services, deliverables and customer responsibilities • Provide business requirements, user scenarios and adoption input for Copilot Studio and Power Platform solutions • Work with technical, security and information governance specialists on feasibility, responsible AI, user testing and implementation readiness • Maintain leadership engagement and Champion involvement, address adoption barriers, and support transition into business as usual • Share reusable methods, training assets and lessons learned across the ACM practice • Maintain relevant Microsoft 365 and AI knowledge and translate changes into practical customer recommendations

🎯 Requirements

• Strong working knowledge of Microsoft 365, including Teams, SharePoint, OneDrive, Word and Excel • Practical Microsoft 365 Copilot adoption experience • Ability to develop Art of the Possible demonstrations • Ability to improve business processes • Ability to create and test Agent Builder agents • Ability to apply Copilot in SharePoint • Ability to develop reusable AI skills and instructions where supported • Understanding of information quality, permissions, responsible AI, licensing and feature availability • Ability to identify when specialist input is required • Excellent communication, presentation, facilitation, organisation and stakeholder management skills • Ability to facilitate senior discussions and challenge unsuitable AI requests constructively • Ability to translate business needs into prioritised use cases, process maps, testable success criteria and delivery roadmaps • Proven experience independently leading technology adoption and organisational change engagements from discovery and strategy through practical delivery and sustained adoption • Demonstrated application of change management methods • Evidence of workflow improvement, piloting and measurable outcomes • Ability to collaborate across business and technical teams, interpret adoption evidence and user feedback, and manage competing priorities • Ability to design and personally deliver customer training, workshops and audience-specific learning materials • Recognised change management qualification, such as Prosci or APMG Change Management, or equivalent professional development (desirable) • Relevant Microsoft certifications or evidence of ongoing professional learning in Microsoft 365 and AI (desirable) • Experience designing workforce capability programmes, coaching leaders, establishing Champion networks, and creating SharePoint learning hubs, videos and reusable adoption content (desirable) • Familiarity with Copilot Studio and Power Platform sufficient to collaborate with specialists (desirable) • Experience supporting pre-sales and reusable service methods (desirable)

🏖️ Benefits

• Remote and in-person work as required • Professional development, including relevant Microsoft certifications or ongoing learning in Microsoft 365 and AI • Opportunity to work with Microsoft 365, Copilot, Agent Builder, Copilot Studio and Power Platform • Collaboration with internal technical, security and information governance specialists • Reusable training assets, methods and lessons learned across the ACM practice

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