Director, Patient Engagement – Retention

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🕒 July 27

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Cadence Solutions

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2013

💼 Consulting

🏢 Enterprise

🤝 B2B

Consulting • Enterprise • B2B

Cadence Solutions is a system integrator and consulting firm focused on information management and digital transformation. They accelerate enterprise adoption of Microsoft 365, SharePoint (including SharePoint Online and Server migrations), Microsoft Purview, the Power Platform, and OpenText. Cadence offers SharePoint implementations, large-scale content migrations (including a migration solution called Peregrine), SharePoint governance and health checks, Copilot readiness and data governance for Copilot, records management, eDiscovery, data loss prevention, and hands-on Microsoft 365 training and workshops. Their services center on migration consulting, content strategy, classification and insights, and helping organizations apply governance and compliance best practices across ECM and M365 ecosystems.

📋 Description

• Own patient retention, adherence, and engagement outcomes across Cadence's remote care programs. • Diagnose the drivers of disengagement across the patient lifecycle, from enrollment and activation through ongoing chronic disease management, and translate that diagnosis into a prioritized roadmap of interventions. • Build and scale engagement systems and cross-functional workflows, partnering with Product, Data, and Engineering to move zero-to-one pilots into repeatable, automated operating models. • Design and run structured experiments across outreach channels, segmentation, and engagement triggers, defining hypotheses, holdouts, and success metrics that distinguish real signal from noise. • Prioritize engagement investments using financial and clinical framing, stratifying patients by clinical measure and disengagement risk to focus effort where it moves retention and cost of care most. • Strengthen the engagement stack through automation and AI-supported prioritization and personalization, designing workflows that route the highest-risk patients efficiently and preserve human touch where it matters. • Define performance governance for engagement programs, including metrics, reporting cadences, and post-launch measurement, and drive continuous improvement against retention and adherence targets.

🎯 Requirements

• 8-10+ years in product operations, growth operations, lifecycle or engagement operations, product marketing, program management, or a related cross-functional role. • Track record owning or directly influencing lifecycle metrics such as retention, engagement, activation, adherence, churn, or utilization, with measurable business impact. • Proven ability to build programs, workflows, or engagement systems and scale them into repeatable cross-functional operating models. • Strong cross-functional leadership through influence across Product, Operations, Clinical, Data, Engineering, or Marketing, including stakeholder alignment, dependency management, launch planning, and tradeoff decisions. • Strong analytical and experimentation background, including defining hypotheses, success metrics, holdouts, and ROI, and translating data into prioritized roadmaps and workflow improvements. • Fluency with AI-assisted development tools and the ability to evaluate where AI accelerates the build versus where human judgment is required.

🏖️ Benefits

• Competitive pay & equity* • Fully remote • Comprehensive health coverage: Medical, dental & vision • Paid time off • 401k plan + matching • Paid parental leave • Home office stipend