Customer Experience Representative

Job not on LinkedIn

🔥 1 minute ago

🇨🇦 Canada – Remote

💵 $19 / hour

⏱ Part Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Canvaspop

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

🛍️ eCommerce

👥 B2C

💰 $3.3M Series A on 2018-02

eCommerce • B2C

Canvaspop is a consumer-focused online print retailer that turns customers' photos into high-quality, ready-to-hang wall art — including canvas prints, framed prints, photo collages, triptychs, and metal prints. The company emphasizes museum-quality materials, free digital proofs and one-on-one design support, a 100% "Love it" guarantee, and strong customer service. Orders are placed through their website and shipped as finished home decor and gift products.

📋 Description

• Manage customer requests and inquiries by telephone, online chat, or email • Process phone, email, and chat orders • Resolve customer inquiries effectively and efficiently • Manage custom art projects by liaising between clients and the design team • Manage customer accounts and records of interactions and transactions • Record and track inquiry, comment, and complaint details • Provide exceptional customer service and problem solving for inbound calls, chats, and emails • Assist with accounts, website navigation, billing, and shipping issues • Learn about product and service changes and industry trends • Upsell or cross-sell when applicable • Participate in assigned training and meet personal goals • Represent the brand by providing positive customer experiences • Perform other duties when required

🎯 Requirements

• 2+ years in the customer service industry, specifically with either inbound or outbound customer satisfaction / sales experience • Knowledge of customer service principles and practices • Strong customer service and troubleshooting skills • Exceptional conflict resolution, negotiation, multi-tasking and objection handling skills, and attention to detail • Highly flexible with solid interpersonal skills to work effectively in a diverse working environment • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times • Strong work ethics and positive team attitude • Experience with help desk/customer ticket tracking software (e.g. Zendesk) (preferred) • Experience with Photoshop for reviewing images (preferred) • Computer, headset with microphone, and reliable internet • Some weekend shifts required • Must live in Ontario

🏖️ Benefits

• Remote work • Part-time hours with the opportunity for more shifts to meet business needs • Welcoming, friendly and collaborative work environment • Assigned training • Customer service and design team support • Computer, headset with microphone, and reliable internet required for remote work

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