Client Success Manager

🕒 July 29

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cardinal Education

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2004

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Cardinal Education is an independent educational consulting and tutoring firm that offers personalized private school and college admissions consulting, comprehensive test preparation (SAT, ACT, ISEE, SSAT, HSPT), one-on-one and online subject tutoring, and academic coaching for students from preschool through grade 12. With offices across major U. S. cities, they provide tailored services including interview and application support, proctored writing samples, and specialized programs for learning differences and executive function. The company focuses on helping families navigate competitive admissions processes and improving academic outcomes through individualized instruction and coaching.

📋 Description

• Actively coach, train, and mentor junior team members on client satisfaction strategies • Serve as the senior point of contact and escalation pathway for complex client accounts, ensuring premium service delivery that aligns with our company's high standards • Audit and refine current client experience workflows • Transition the support division from reactive troubleshooting to proactive, high-value client engagement • Partner closely with our Consultants, Editors, and Student Managers to align support workflows with academic timelines and delivery milestones • Establish performance standards, communication guidelines, and quality benchmarks for all client interactions, ensuring absolute professionalism in every email, call, and message • Synthesize client feedback to provide actionable insights to executive leadership, driving continuous improvement in our service delivery

🎯 Requirements

• Proven track record in a senior support capacity (e.g., Client Relations Manager, Support Team Lead, Senior Support Specialist) handling enterprise accounts or high-net-worth (HNW) clients, ideally within a fast-paced startup or premium service environment • Demonstrated experience transitioning from an outstanding individual contributor to a mentor, team lead, or manager • Bachelor’s degree • Flawless written and verbal English communication skills • Proficiency in Google Workspace, Slack, and Zoom is required • Experience with Monday.com or advanced CRM/project management platforms is highly preferred • Experience working in educational consulting, premium service industries, or US-facing businesses is a strong plus

🏖️ Benefits

• Competitive Salary • Bi-weekly payouts • On-the-job Training: Comprehensive acclimation to our niche industry and client demographic • Professional Growth: Direct opportunities for career progression and salary increases tied to performance reviews • High-performance recognition: Top-performing employees are eligible for inclusion in company retreats and cross-divisional projects