Manager, Digital Experience – Web Operations

🕒 October 16

🇺🇸 United States – Remote

💵 $106.7k - $137.2k / year

⏰ Full Time

🟠 Senior

🔴 Lead

🛍️ E-commerce

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 5%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Open for 29 days.
• Jobs at this company usually fill in 21 days.

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Cardinal Health

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1971

📦 Logistics

🏭 Manufacturing

🏥 Healthcare

💰 $78M Post-IPO Debt on 2006-08

Logistics • Manufacturing • Healthcare

Cardinal Health is a global healthcare services and products company. It provides a comprehensive range of healthcare services, including medical supply distribution, pharmaceutical distribution, and logistics solutions to various healthcare facilities such as hospitals, community health centers, and ambulatory surgery centers. Additionally, Cardinal Health offers a variety of medical products and pharmaceutical services. The company also focuses on innovative solutions to enhance healthcare delivery, through services like patient support, pharmacy management, and advanced therapy solutions. Cardinal Health is committed to supporting healthcare providers in delivering quality patient care while optimizing operational efficiency.

📋 Description

• Manage website content, navigation, information architecture, and site structure • Identify and implement improvements to website content, customer communications, promotional banners, landing pages, and self-service experiences • Enhance customer journeys for information discovery, order management, reordering, order tracking, account management, and service requests • Optimize the site for patients, caregivers, clinicians, and payors • Support lead generation, referral, intake, acquisition, retention, and engagement initiatives across the customer lifecycle • Collaborate with Operations, Customer Service, and Revenue Cycle Management teams to address customer pain points and improve satisfaction and operational efficiency • Represent internal and external customers in campaigns, content, and initiatives • Develop and execute SEO and AEO strategies • Manage and optimize website analytics, tagging, consent, and compliance technologies, including Google Analytics, Google Tag Manager, Freshpaint, Osano, and related platforms • Analyze website performance, customer behavior, conversion funnels, search performance, and self-service adoption metrics • Deliver actionable insights and recommendations • Partner with legal, privacy, and compliance stakeholders to meet regulatory standards including HIPAA and ADA • Manage department operations and supervise professional employees, front line supervisors, and/or business support staff • Participate in developing policies and procedures • Ensure employees operate within guidelines • Interact with subordinates, peers, customers, suppliers, and senior management as needed • Resolve operational and project-related issues and gain consensus among stakeholders

🎯 Requirements

• 7+ years of experience managing enterprise websites, ecommerce platforms, customer portals, or digital customer experiences preferred • Bachelor's degree in related field, or equivalent work experience, preferred • Experience working with Salesforce Commerce Cloud or comparable digital experience and ecommerce platforms preferred • Strong familiarity with web analytics tools (GA4, Google Tag Manager, Adobe Analytics, Mouseflow) and other digital performance measurement frameworks • Proven success developing and executing SEO strategies and a strong understanding of emerging AEO best practices • Demonstrated ability to leverage customer insights, analytics, and optimization techniques to drive measurable business outcomes • Excellent communication skills and comfort working across technical and non-technical teams • Defined experience with consent, privacy, and compliance technologies such as Osano, Freshpaint, or similar platforms • Experience in healthcare or adjacent regulated industries strongly preferred

🏖️ Benefits

• Bonus eligible • Medical, dental and vision coverage • Paid time off plan • Health savings account (HSA) • 401k savings plan • Access to wages before pay day with myFlexPay • Flexible spending accounts (FSAs) • Short- and long-term disability coverage • Work-Life resources • Paid parental leave • Healthy lifestyle programs

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