Bilingual Emergency Assistance Associate

🔥 12 hours ago

🇨🇦 Canada – Remote

💵 $20 / hour

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💬 Bilingual

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Allianz

WebsiteLinkedInAll Job Openings

10,000+ employees

🏦 Banking

💸 Finance

🛡️ Insurance

💰 Post-IPO Equity on 2018-04

Banking • Finance • Insurance

Allianz is a global insurance and asset management company that provides a wide range of financial products and services. The company emphasizes the importance of teamwork, honesty, and genuine interactions, fostering a culture of collaboration among employees. Allianz is dedicated to delivering high-quality assurance services and engaging with customers through open discussions and valuable insights from industry experts.

📋 Description

• Provide timely, accurate, and efficient information and emergency travel assistance to clients in a dynamic, 24/7 environment • Open medical cases and work with Case Management and Claims teams to verify information and secure approvals for medical services • Facilitate processing of invasive or investigative procedures • Provide referrals to medical providers and support cost containment using the provider network • Manage billing arrangements with medical providers • Handle incoming and outgoing calls to update cases and implement action plans • Explain policy coverage and limitations to clients • Assist clients with online resources and claim submissions • Protect client confidentiality in accordance with Canada’s Personal Information Protection and Electronic Documents Act • Aid with language translation • Use AI, machine learning, data analytics, and cloud-based tools responsibly under data governance, security, and ethical-use standards

🎯 Requirements

• Post-secondary education • Minimum of 6–12 months of experience in a customer service role • Excellent verbal and written communication skills • Professional and articulate phone manner • Initiative and independent judgment in resolving customer issues • Fluency in French (reading, writing, and speaking)

🏖️ Benefits

• Language stipend of $1.50 per hour worked • Personal and professional development courses and targeted development programs • International mobility and career progression opportunities • Work Well health and wellbeing programs • Flexible planning and arranging for better work-life balance