Customer Service Specialist

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Alberta Blue Cross

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1940

🏥 Healthcare

💼 Consulting

🛡️ Insurance

Healthcare • Consulting • Insurance

Alberta Blue Cross is a non-profit organization dedicated to providing comprehensive health benefits and wellness programs to the residents of Alberta. As a leader in preventative health care, Alberta Blue Cross serves over 1. 8 million people through group, government, and individual plans. The company is committed to promoting wellness, offering modern work environments, and supporting community health initiatives. It aims to empower Albertans to live healthy and fulfilling lives by addressing physical, mental, social, and financial well-being.

📋 Description

• Respond to telephone inquiries from members with individual and group benefit plans • Respond to inquiries about government-sponsored health programs • Follow up on customer requests to ensure complete handling • Suggest workflow and process improvements • Record and forward customer feedback • Educate customers about Blue Cross plans, programs, and claiming procedures • Educate customers about the online member site and mobile app • Log all calls for statistical purposes

🎯 Requirements

• Previous call centre experience preferred • Bilingual fluency in English and French is an asset • Strong listening and problem-solving skills • Ability to handle complex inquiries independently • Effective interpersonal skills and pleasant telephone manner • Optimistic outlook and positive approach in a busy environment • Ability to conduct research and analysis to identify root causes • Ability to make independent decisions about problems and unusual situations • Ability to adjust procedures within contract guidelines • Accountability for information provided to customers • Advanced customer service skills • Wired network connection required • Must be able to work the assigned shift after training and mentoring • Satisfactory criminal record check required as a condition of employment after a conditional offer

🏖️ Benefits

• Paid virtual training • Career growth opportunities • Healthy work-life balance • Innovative, high-energy, team-focused environment