Employee Support Specialist

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DraftKings Inc.

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🎮 Gaming

⚽ Sports

👥 B2C

Gaming • Sports • B2C

DraftKings Inc. is a global company known for providing innovative products and experiences primarily in the sports betting and fantasy sports sectors. The company boasts a strong presence across multiple countries, aiming to deliver exceptional customer moments and overcoming challenges through teamwork and persistence. At DraftKings, innovation in engineering, analytics, and product development is key, with a focus on creating unforgettable customer experiences in sportsbook and casino operations. The company emphasizes a dynamic work culture, inclusion, equity, and global collaboration within its diverse teams.

📋 Description

• Serve as the primary case owner for Global Mobility, Immigration, and Leave Support requests from intake through resolution, providing proactive employee communication throughout each case lifecycle • Guide employees and managers through global mobility, immigration, and leave processes, explaining eligibility, timelines, documentation requirements, expectations, and next steps • Manage case milestones, documentation, service level agreements, and reporting in Workday, JustAsk, and other case management platforms • Own the employee-facing experience for sensitive, compliance-driven cases and coordinate handoffs with Benefits and subject matter experts • Escalate complex policy, compliance, accommodation, or legal matters while remaining the primary employee contact • Identify recurring employee questions and process improvement or automation opportunities, contributing to knowledge management, reporting, and operational efficiency • Partner with Human Resources, Benefits, Payroll, Legal, Immigration Team, third-party administrators, vendors, managers, and other cross-functional stakeholders

🎯 Requirements

• At least 3 years of experience supporting Human Resources Operations, Employee Services, Global Mobility, Immigration, Benefits, Leave Administration, Employee Relations, or a related People function • Experience managing sensitive, complex, multi-stakeholder employee cases while providing high-level employee support and managing priorities, confidentiality, and service-level commitments • Working knowledge of Global Mobility and Immigration processes and/or Leave of Absence programs, including the Family and Medical Leave Act, Americans with Disabilities Act, disability, state leave, and paid leave programs • Experience supporting both Global Mobility/Immigration and Leave of Absence areas is preferred • Ability to explain complex policies and processes clearly, empathetically, and professionally while balancing employee advocacy with policy and compliance requirements • Strong collaboration and communication skills with Benefits, Payroll, Human Resources Business Partners, Legal, managers, immigration counsel, vendors, and third-party administrators • Experience using HR information systems and case management platforms such as Workday and JustAsk • Strong organizational skills, analytical thinking, and a continuous improvement mindset • May be required to obtain a gaming license issued by the appropriate state agency as a condition of employment, if relevant to the role