Bilingual Customer Service Representative

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Medavie

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance • Community Health

Medavie is a national health solutions partner dedicated to improving the wellbeing of all Canadians. It integrates benefits management, healthcare delivery, and advanced health solutions, aiming to transform healthcare in Canada with innovative approaches. Medavie also focuses on community health through its foundation, promoting initiatives for accessible and equitable healthcare services.

📋 Description

• Provide support and service to providers and members in the federal contact center • Serve as the first point of contact for inquiries • Effectively problem-solve and contribute positively to a team environment • Ensure callers receive the highest possible level of customer service • Support callers while navigating multiple software applications • Understand callers’ needs and determine effective results • Communicate with customers and internal stakeholders in English and French • Work scheduled 7.5-hour shifts Monday to Friday, including evening shifts after training

🎯 Requirements

• Ability to work varying shifts between 7am and 10pm Monday to Friday • Customer-focused attitude • Clear, concise, and friendly communication through email and phone • Training and education and/or relevant working experience in customer service or health • At least a high school diploma • Ability to concentrate and maintain high attention to detail • Ability to sit while using a computer and headset for prolonged periods • Strong technical aptitude • Ability to multitask and navigate multiple software applications simultaneously • Problem-solving ability and ability to learn quickly • Fluently bilingual in English and French, written and verbal • Reliability Status Clearance (Enhanced Level B) required • Fingerprinting, Criminal Record Check, and Credit Check required • Must have resided in Canada for at least 5 years • Must hold Permanent Resident or Citizenship Status • Private, secure, quiet, distraction-free home working area with locked doors and controllable environment • Approved home internet network • Contact Centre experience is successful in this environment; 2+ years is noted as advantageous for success

🏖️ Benefits

• Monday to Friday shifts ending at 10 pm AT • No overnights • No weekends • Extensive virtual paid training program • Permanent full-time position with opportunity to grow • Flexible work arrangements and work-life balance • Remote and hybrid work options • Comprehensive health, vision and dental plan, 100% employer paid effective on the first day • 100% employer-matched Defined Contribution Pension Plan • Annual Incentive Bonus • Paid vacation • Gifted week of vacation in the first year • Optional Vacation Purchase Program • Personal learning and growth opportunities • Career development opportunities • Supportive leadership, training, and team resources