Customer Service Supervisor

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Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• Supervise customer service staff in day-to-day operations • Monitor operations for adherence to service level standards and company/department policies and procedures • Support staff recruitment, interviews, and training on procedures and job-related functions • Assist with monitoring and ensuring quality control of assigned staff • Act as an escalation point for resolving difficult customer issues • Track and report performance against objectives and goals • Assist in producing and analyzing statistics, including identifying trends and insights • Perform other duties and responsibilities as assigned

🎯 Requirements

• Adherence to service level standards and company/department policies and procedures • Ability to support staff recruitment, interviews, and training • Ability to monitor quality control • Ability to resolve difficult customer issues as an escalation point • Ability to track and report performance against objectives and goals • Ability to produce and analyze statistics and identify trends and insights

🏖️ Benefits

• Healthcare • Parental leave • Opportunities for career advancements • Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)