Bilingual Customer Service Representative

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Avantor

WebsiteLinkedInAll Job Openings

10,000+ employees

🧬 Biotechnology

🏥 Healthcare

🤝 B2B

💰 Private equity on 2010-08

Biotechnology • Healthcare • B2B

Avantor is a leading life science tools company and global provider of mission-critical products and services to customers in the life sciences and advanced technology industries. From discovery to delivery, Avantor works side-by-side with scientists worldwide to enable breakthroughs in medicine, healthcare, and technology by supplying laboratory consumables, chemicals, equipment, distribution and lab services used across research, development and production. Its portfolio is used at more than 300,000 customer locations in 180 countries; the company operates 200+ locations with 13,500+ associates and has a long operational history of over 120 years.

📋 Description

• Process customer purchase orders and resolve order-related issues • Handle inbound customer calls and emails in French and English • Own the customer request and experience from initiation to conclusion • Process customer requests using multiple complex systems and dual monitors • Research and resolve customer issues, expedite back orders, handle returns and special requests • Cross-reference products and offer substitutes to increase revenue • Expedite shipments and follow up until issues are resolved • Collaborate proactively with outside sales on pricing and customer concerns • Communicate with suppliers, customers, and sales representatives • Track performance metrics including schedule adherence, productivity, and quality • Follow up on outstanding issues with sales, suppliers, and customers • Identify solutions and recommend process improvements • Make decisions based on policies and past precedence, seeking guidance as needed • Perform other duties as assigned

🎯 Requirements

• High School diploma is required • 1–3 years’ applicable experience in a customer service role is preferred • Bilingual French/English verbal and written communication required • Intermediate PC skills required • Ability to work in multiple systems concurrently using multiple monitors • SAP, C4C (SAP Cloud), or other CRM tool experience preferred

🏖️ Benefits

• Global team of 14,000+ associates • Learning experiences to support career growth and success • Diverse, equitable and inclusive culture • Equal opportunity employer • Reasonable accommodation during the employment process