Spanish Bilingual Customer Service Specialist

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Teleperformance

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1978

📣 Marketing

📦 Logistics

🏥 Healthcare

Marketing • Logistics • Healthcare

Teleperformance is a global leader in customer experience management and digital integrated business services. They operate in various locations, including Spain, where they offer job opportunities in cities like Barcelona, Madrid, and Seville. The company is renowned for providing excellent career growth opportunities and has job categories that include Customer Service, Business Development, Marketing, Sales, Human Resources, and more. Teleperformance is committed to employee experience and cultural diversity, with vacancies for multilingual professionals, reflecting its global presence and multicultural team environment. They emphasize using technology and data privacy in delivering their services, ensuring tailored and effective business solutions for their clients.

📋 Description

• Answer customer inquiries • Provide troubleshooting steps • Assist customers in setting up warranty claims • Achieve performance metrics • Accept coaching and improve personal performance • Work collaboratively within a team to achieve high-quality standards • Establish professional rapport with customers • Respond to phone calls and emails with one-call resolution as the focus • Actively listen to callers, engage them, and provide solutions • Clarify issues, research alternatives, implement solutions, and escalate unresolved problems • Provide customers with brand product knowledge information • Track all contacts in specified systems • Maintain and update customer records • Respond to customer needs with a sense of urgency • Perform other duties as assigned

🎯 Requirements

• Minimum of 6 months of relatable customer service experience • Flexibility to work all shifts within the department’s operating hours • Knowledge of gaming accessories • Fluency in written grammar and spelling and ability to communicate in the business writing style in the language(s) hired for • Fluency in professional verbal communication in the language(s) hired for • Understanding of and compliance with company and departmental rules, regulations, policies, and procedures • Working knowledge of Microsoft Windows and Microsoft software products, including Excel, Word, Outlook, and SharePoint • Ability to type 40 WPM, verified by a formal test • Regular predictable attendance • High School Diploma or equivalent • Ability to meet minimum skill requirements through acceptable skills assessment testing, including grammar and writing samples

🏖️ Benefits

• Established career path supported by self-assessments, virtual training, and guided curriculum • Vertical and horizontal growth through multiple lines of business • Robust career path with a full development plan • Opportunity to grow in the organization • Paid 1 week training • Continuous learning through progressive training specific to tenure and skills • Competitive salary with incentive programs • Positive and supportive environment • Medical and Dental benefits • Employee Family Assistance Programs • Accommodation available during the selection process for candidates with disabilities • Healthy work-life balance • Inclusive and diverse workplace