Bilingual Customer Experience Specialist

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🔥 3 hours ago

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Sleep Country

WebsiteLinkedInAll Job Openings

11 - 50 employees

🛒 Retail

🛍️ eCommerce

👥 B2C

Retail • eCommerce • B2C

Sleep Country is a retail chain specializing in mattresses, bedding, adjustable bed bases, and related sleep accessories, selling through both physical stores and online channels. The company offers promotions, financing options, delivery and setup, sleep trials, and customer support including in-store and virtual sleep experts to help consumers find tailored sleep solutions.

📋 Description

• Assist customers by answering questions (in French and English) and providing information about Silk & Snow products. • Provide exceptional customer service virtually through phone, email, and live chat. • Help respond to post-sale customer inquiries, follow up on customer questions related to orders or deliveries, and successfully solve problems through proactive follow-up on issues and effective de-escalation strategies. • Maintain an open line of communication with the Customer Experience team ensuring that all key issues are addressed in a timely fashion. • Liaise and follow up with our courier and warehouse partners daily to resolve customer concerns and ensure the delivery of orders is as smooth as possible for our customers. • Communicate and manage relationships with various suppliers and vendors.

🎯 Requirements

• Minimum 1 year of customer service or retail sales or a transferable/related field • Skilled at working with all types of customer personalities and understanding customer needs • Proficiency in browser-based and mobile-based applications • Ability to work independently and within the team • Ability to multitask and thrive in a fast-paced environment with a high volume of calls and emails • Be detail-oriented, meticulous and analytical • Be highly focused on providing exceptional service to our customers • Have a positive attitude, enjoy solving problems, and are eager to take on new and challenging tasks • Must be available to work different shifts on a full-time basis or an as-needed basis, with an understanding of certain shifts until 8:30 pm EST • Excellent verbal and written communication abilities (English and French).

🏖️ Benefits

• We offer a competitive benefits package, which includes but is not limited to medical, dental, and vision. • Additionally, we offer paid time off • Employee discount on all products and a free mattress and bedding set offered upon completion of the probationary period. • We foster a healthy work-life balance with our company's supportive environment.