Senior People Operations Business Partner

🔥 18 hours ago

🇺🇸 United States – Remote

💵 $116k / year

⏰ Full Time

🟠 Senior

⚙️ Business Operations

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CareMessage

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

🏥 Healthcare

🤝 Non-profit

☁️ SaaS

Healthcare • Non-profit • SaaS

CareMessage is the technology non-profit building the largest patient engagement platform for low-income populations in the United States. Their platform delivers automated, personalized patient outreach and engagement — including 1:1 messaging, SDOH workflows, population outreach, health coaching, closed-loop referrals, and appointment lifecycle messaging — and integrates with EHRs and interoperability standards (HL7, FHIR, APIs, SFTP). CareMessage focuses on improving access to care, clinical outcomes, and addressing social drivers of health for safety-net providers such as Federally Qualified Health Centers, free and charitable clinics, and Tribal Health Organizations. The organization uses data analytics and AI-backed precision messaging to scale health equity while operating as a nonprofit that reinvests revenue into impact.

📋 Description

• Review open roles before posting to ensure role, level, and budget alignment • Maintain the applicant tracking system and improve the candidate and interviewer experience • Identify and fix process bottlenecks • Coordinate handoffs between the recruiting partner, hiring managers, and People team • Partner with managers on performance conversations, calibration preparation, and career framework application • Help managers prepare for difficult conversations and develop their own capability • Promote career conversations across departments • Identify recurring management issues and propose systemic fixes • Own the performance review cycle end to end, including timelines, templates, communications, and completion • Prepare evidence-based calibration sessions • Maintain accurate promotion and performance documentation • Report on performance cycle effectiveness • Manage employee relations cases from intake through closure with discretion and fairness • Escalate issues to People Operations leadership when needed • Run onboarding through each new teammate's first 90 days • Coordinate onboarding with IT, hiring managers, and other stakeholders • Run offboarding and maintain clean administrative processes • Support engagement programs, surveys, cultural celebrations, wellness, volunteer days, and benefits utilization • Keep lifecycle documentation current and audit-ready • Report to the Director of People Operations and work across all departments

🎯 Requirements

• Held HR business partner or People Ops responsibility at more than one organization • Experience with employee relations casework • Experience owning programs with timelines, dependencies, and delivery deadlines • Experience coaching managers through calibration and difficult conversations • Ability to handle sensitive information with discretion • Ability to identify and address issues early • Ability to balance team and organizational needs • Commitment to CareMessage's mission • Legally authorized to work in the United States • Must confirm that the standardized $116,050 salary aligns with salary expectations • No employer-sponsored visa support requirement indicated as acceptable; application asks whether support will be required

🏖️ Benefits

• Paid parental leave for biological and adopted children • 18 paid company holidays, including a one week mid-year and one week end-of-year break • 9 wellness days • 15 days of PTO • 1-month (20 working days) paid sabbatical after the 4-year anniversary, and every 4 years thereafter • Generous medical, dental, and vision insurance for employees and their families • Health Savings Accounts and Flexible Spending Accounts • Short & long-term disability insurance • $100 per employee yearly wellness budget • PerkSpot discounts on products and services from hundreds of vendors • Equal pay for team members performing the same role at the same level, regardless of location • Remote work arrangement