Business Services Analyst – Analyste, relations avec les partenaires

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CARMS

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2007

🔐 Security

📚 Education

🤝 B2B

Security • Education • B2B

CARMS is a UK-based provider of training, consultancy, products and e-learning focused on conflict management, personal safety, physical intervention, restraint, behavioural detection, and event/crowd management. They deliver accredited qualifications, specialist and bespoke training, blended online courses via an LMS, and consultancy services including policy and risk management, evaluation and expert witness support. CARMS also supplies safety and restraint equipment and works primarily with public- and private-sector organisations such as law enforcement, custodial services, care providers and security teams.

📋 Description

• Build and maintain trusted relationships with partner organizations and members • Lead conversations with partners to understand needs, challenges, and emerging trends • Represent the organization at external meetings, working groups, and industry events to strengthen relationships and gather market intelligence • Collect, synthesize, and document partner insights in a clear, structured way • Translate external feedback into evidence-based inputs that inform product discovery, prioritization discussions, and roadmap planning • Identify recurring themes, unmet needs, and opportunity areas across partners and the broader market • Work closely with Product, Delivery, and Leadership to ensure partner perspectives are well understood and considered in planning and decision-making • Support product teams by providing contextual insight, validation, and partner impact analysis—without owning product decisions • Identify opportunities for new partnerships or enhancements that align with product direction and organizational strategy • Provide insights and recommendations to leadership on partnership approaches, ecosystem positioning, and sector dynamics

🎯 Requirements

• Bachelor’s degree in business, management, business analysis, economics, public administration, communications or a related discipline • 5+ years in external relations, stakeholder engagement, partnership development, or related roles • Experience in medical education, preferably within a faculty of medicine, medical school, residency program, or related environment of the CaRMS match process and medical education landscape • Experience in market analysis and relationship management • Proficiency with digital collaboration tools (Microsoft 365, Asana, etc.) • Bilingual (English/French)

🏖️ Benefits

• Remote-first work environment that supports continuous quality improvement (CQI) and professional development • Comprehensive benefits program • Industry-leading defined contribution pension plan