OEM Compliance Manager

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Cars Commerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛍️ eCommerce

🏪 Marketplace

eCommerce • Automotive • Marketplace

Cars Commerce is a comprehensive online platform that facilitates the buying, selling, and research of vehicles. It provides a wide range of listings for new and used cars, along with tools and resources for customers to compare different makes and models, read reviews, and obtain financing options. With a focus on enhancing the car shopping experience, Cars Commerce connects sellers with local dealers and offers estimates for vehicle sales, ensuring a streamlined process for prospective buyers and sellers alike.

📋 Description

• Develop and maintain a thorough understanding of OEM programs, policies, and procedures. • Provide guidance and support to internal teams, including Sales, Customer Support, and Website Delivery. • Implement updates and enhancements to dealer websites and documentation to ensure compliance with OEM program requirements. • Participate in conference calls with OEM partners and agencies to stay current on program updates, insights, and requirements. • Prioritize and manage tasks effectively to meet the needs of multiple OEM programs. • Collaborate with cross-functional teams to streamline communication and ensure alignment with program objectives. • Identify opportunities for improvement and recommend practical, actionable solutions. • Support the development and delivery of training materials and documentation across the organization. • Conduct regular audits and assessments to monitor compliance and identify gaps or areas for improvement. • Maintain accurate, well-organized records of program activities and documentation. • Contribute to the development of long-term strategies to enhance the effectiveness and efficiency of OEM program management.

🎯 Requirements

• Minimum of 5 years of experience in customer service, or a related field. • Communication: Demonstrates the ability to convey ideas clearly and effectively, both verbally and in writing. • Teamwork: Collaborates effectively with colleagues to achieve shared goals. • Adaptability: Learns quickly and adjusts to changing priorities and work environments. • Problem-Solving: Analyzes situations and develops practical, effective solutions. • Attention to Detail: Ensures accuracy and thoroughness in all tasks to minimize errors. • Time Management: Prioritizes and completes tasks efficiently within established deadlines. • Customer Service: Demonstrates a commitment to delivering excellent service and addressing customer needs. • Computer Proficiency: Maintains proficiency with essential software, tools, and systems. • Dependability: Consistently demonstrates reliability and punctuality in fulfilling responsibilities. • Initiative: Proactively identifies opportunities and takes action to contribute to team and organizational success. • Multitasking: Manages multiple tasks simultaneously while maintaining a high standard of quality. • Work Ethic: Exhibits a strong commitment to achieving results and meeting expectations. • ASSET/PREFERRED: • Bilingualism: French & English proficiency in both oral and written • Knowledge: OEM Program & Brand Requirements

🏖️ Benefits

• Medical, Dental & Vision Healthcare Plans • New Hire Stipend for Home Office Set-Up • Generous PTO • Paid Holidays, Floating Holiday, Volunteer Day, Recharge Day