Senior Lead Product Owner

Job not on LinkedIn

🔥 2 minutes ago

🇨🇦 Canada – Remote

💵 $156.4k - $195.5k / year

⏰ Full Time

🟠 Senior

✅ Product Manager

👻 Ghost score 0%

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🗣️🇫🇷 French Required

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Logo of Cars Commerce

Cars Commerce

1001 - 5000 employees

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Cars Commerce is a comprehensive online platform that facilitates the buying, selling, and research of vehicles. It provides a wide range of listings for new and used cars, along with tools and resources for customers to compare different makes and models, read reviews, and obtain financing options. With a focus on enhancing the car shopping experience, Cars Commerce connects sellers with local dealers and offers estimates for vehicle sales, ensuring a streamlined process for prospective buyers and sellers alike.

📋 Description

• Own the vision, roadmap, and business results for a portfolio of dealer services • Define service scope, service levels, packaging, and pricing input • Translate dealership realities into priorities for product and delivery teams • Increase adoption of existing dealer services across the Canadian dealer base • Define best-practice dealership processes for lead response, follow-up, appointment setting, show rate, and sales-floor handoff • Define applications of AI-powered tools including intelligent chat, voice assistants, predictive lead scoring, and automated follow-ups • Optimize the dealer and shopper journey from first contact through appointment, sale, and ongoing service • Partner with AI and data science teams to set requirements, validate results, and scale successful solutions • Build business cases and go-to-market plans for new dealer services in Canada • Define service delivery models, pilot with early dealers, prove results, and scale • Equip sales teams with positioning, pitch materials, ROI stories, and competitive comparisons • Define onboarding, delivery playbooks, and quality standards • Collaborate with engineering, AI/data science, UX, marketing, sales, and delivery teams • Align roadmaps with the Cars Commerce and dealer technology ecosystem • Lead through influence across teams not directly managed • Ensure stable operations and responsive support processes • Monitor service quality and dealer satisfaction and address retention risks • Define and track KPIs including adoption, recurring revenue, dealer retention, appointments, show rate, sales, and campaign ROI • Build relationships with internal teams, dealerships, and partners • Communicate progress, performance, wins, and risks to leadership

🎯 Requirements

• 7+ years in dealership operations or a dealer-facing role • Hands-on expertise in at least one of BDC, F&I, or service and customer retention, with working knowledge of the others • Proven track record of launching or growing a service sold to dealers, or turning around a dealership department with measurable results • Strong understanding of dealership economics and ability to build a simple, credible business case • Confident user of dealer CRM and DMS tools • Ability to lead through influence with sales, delivery, and product teams • Experience applying AI and automation tools in a dealership or dealer-facing environment • Strong communication and interpersonal skills; organized and able to work with minimal supervision • Bilingualism in French and English • Canadian automotive retail experience • Must be based in the Montreal or Quebec City area • Applicants for US-based positions must be authorized to work in the United States

🏖️ Benefits

• Medical, Dental & Vision Healthcare Plans • New Hire Stipend for Home Office Set-Up • Generous PTO • Paid Holidays • Floating Holiday • Volunteer Day • Recharge Day • Bonus and/or equity programs may be available depending on level and role

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