Vendor Partnerships Coordinator – Home Services

🕒 June 24

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Casa

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

👥 B2C

☁️ SaaS

B2C • SaaS

Casa is a membership-based home management company that combines software-driven home intelligence (3D digital twins, detailed inventory, utilities and property monitoring) with on-the-ground services like vetted in-house handymen, a full-service concierge, and automated maintenance subscriptions. Serving homeowners in the San Francisco Bay Area and Los Angeles, Casa handles everyday chores, preventive maintenance, vendor coordination, and home administration for a flat monthly fee, aiming to make home ownership effortless and proactive.

📋 Description

• Source and recruit vendors across home service categories including plumbing, electrical, HVAC, appliance repair, landscaping, handyman services, cleaning, and more • Build vendor pipelines in existing and future markets • Conduct outreach via phone, email, referrals, and local research • Identify coverage gaps and proactively recruit providers to fill them • Support vendor acquisition efforts ahead of market launches • Own the vendor onboarding process from first conversation through activation • Collect and verify required documentation including insurance, licenses, W9s, and agreements • Ensure vendors understand Casa's expectations and operating procedures • Improve onboarding efficiency and reduce activation time • Monitor vendor responsiveness, reliability, and service quality • Gather feedback from Concierge teams and members • Help develop vendor scorecards and performance tracking • Identify top-performing vendors and opportunities for improvement • Maintain accurate vendor records and profiles • Build repeatable workflows for sourcing, onboarding, and vendor management • Create documentation and SOPs • Maintain vendor databases and operational systems • Partner with Operations leadership to improve scalability and efficiency

🎯 Requirements

• Experience in recruiting, vendor management, property management, marketplace operations, or a related field • Strong organizational skills and attention to detail • Comfortable making outbound calls and building relationships • Excellent written and verbal communication skills • Highly proactive and resourceful • Ability to manage multiple priorities in a fast-paced startup environment • Excited to build processes rather than simply follow them • Experience working with contractors, vendors, or service providers • Experience in home services, property management, hospitality, or local marketplaces • Experience launching new markets or building operational processes • Familiarity with CRM or vendor management systems