Business Analyst

🕒 July 10

🇨🇦 Canada – Remote

💵 $80k - $100k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

👻 Ghost score 2%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Case IQ

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

🏥 Healthcare

⚖️ Legal

Consulting • Healthcare • Legal

Case IQ is a leading provider of case management software designed to aid modern investigation teams. The platform offers multi-channel intake, configurable workflows, and advanced analytics to help organizations across various industries handle cases efficiently. With a focus on ethics and compliance, HR, fraud, and security cases, Case IQ leverages AI-powered tools to streamline investigations and ensure confidentiality. The software is adaptable to meet specific organizational workflows, improving productivity and mitigating risks. Trusted by professionals in education, energy, financial services, government, healthcare, and more, Case IQ is committed to supporting its clients in creating a safer workplace environment.

📋 Description

• You will be responsible for managing change requests from assignment to successful delivery while ensuring customer satisfaction. • You are front-line with the customer and are expected to coordinate and lead all aspects of the delivery. • This is a hands-on role where the ability to understand subtleties of customer and employee needs along with detailed knowledge of the software delivery cycle are essential to succeed. • This role continuously develops customer relationships that promote retention and loyalty. • Working with customers, partners and team members through requirements analysis, design, development, deployment and operation phases. • Documentation of project plans, requirements and acceptance criteria, write user stories, prepare test plans. • Direct engagement of the customer communication throughout the CR lifecycle: initiating and running meetings, managing timelines, providing updates, and demos. • Primary point of contact for the customer through the Change Request lifecycle. • Controlling scope and identifying where other support paths are appropriate for the customer. • Coordinating and communicating with development resources to prioritize stories, manage development timelines and deployment. • Ensuring that project costs are tracked accurately through proper time reporting practices. • Managing project close-out process (billing, lessons learned, etc.). • Manage multiple change requests simultaneously, setting priorities appropriately. • Fostering teamwork and building a positive and professional work environment. • Mentoring team members, offering encouragement, advice and feedback as required. • Help to implement a feedback mechanism to gather regular feedback from customers and analyze customer data to identify software improvements that result in Change Requests. • Focused on educating our customers on the flexibility and potential of our software to help encourage continued usage of our product. • Works closely with the Development Team Lead and Director of Customer Care to manage and schedule Team Resourcing. • Keeping the leadership informed on project status, challenges and new opportunities. • Building customer confidence to attain reference-able customers. • Working with and supporting other teams in any capacity to further Case IQ’s interests.

🎯 Requirements

• Skilled Business Analyst with the ability to uncover business needs and translate requirements into effective software solutions. • Organized project manager who can balance multiple priorities, manage competing deadlines, and deliver high-quality outcomes. • Strong communicator who confidently engages stakeholders at all levels and adapts messaging to the audience. • Collaborative partner who works cross-functionally to drive successful customer and business outcomes. • Proactive, customer-focused problem solver who takes ownership, identifies risks early, and adapts to changing priorities. • Technically curious with the ability to quickly learn new technologies and understand complex business challenges. • Emotionally intelligent and professional, able to navigate difficult conversations while building trust and maintaining positive relationships. • Process-minded and continuously seeking opportunities to improve project delivery, documentation, and operational efficiency. • Self-motivated team player who leads through influence and helps customers maximize the value of the Case IQ platform through strategic guidance and solution design.

🏖️ Benefits

• Work remotely within a flexible work environment (We have employees spanning 7 countries!) • Competitive company-paid benefits plan starting day 1! • Generous professional development budget • RRSP/ 401k matching program • Half-day Fridays in the summer