Senior Business Analyst

🕒 July 7

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a government-focused cloud software company that provides automation and digital services for state and local public agencies. Their platform powers transactions and interactions between government agencies and constituents, offering products across revenue compliance (tax & licensing, short-term rental compliance, auditing, unclaimed property), justice (court case management, jury, probation), DMV (kiosks, testing & certification, fulfillment), public administration (land records, vitals, pension payments), payments (integrated payments, revenue collection, payment management), and platform services (reporting & analytics, forms, digital processing, ID verification, eSignatures, alerts, IT managed solutions). Trusted by 4,500+ agencies in North America, Neumo processes hundreds of millions of transactions and collects community revenue. The company focuses on improving efficiency, compliance, and self-service for government constituents using cloud and kiosk solutions.

📋 Description

• Responsible for analyzing customer requirements and the analysis of information/data. • Responsible for understanding the pension business needs of the client and identifying how best to meet those needs. • This includes working with the business and the technology areas to gather requirements for development and management. • The role leads the effort to analyze, validate and document the business and system requirements. • Acts as a bridge between the business and the IT groups, and is accountable for a technology solution that supports the business request or opportunity and is based on the enterprise architecture. • Assists in designing, modifying and creating business processes that will be used to implement the business transformation solutions. • Provides input to improve overall efficiency and processes. • Maintain a high level of client relationship management. • Act as liaison between clients, other service providers and programmers to further develop and foster the client relationship. • Provide daily support to clients during system development and implementation, including telephone support / contact for clients. • Participate in regular client status meetings including assisting with status reports, meeting notes, etc as determined by client's needs. • Manage multiple clients and tasks and prioritize work as required. • Send correspondence to clients. • Participate in upgrade or new implementation projects from beginning to end or parts of a major project. • Analyze complex business and pension requirements, user requests for system modifications / enhancements or error corrections; propose possible solutions for review by Senior team member, and document solutions in functional specifications in conjunction with programmers. • Analyze plan documents and prepare and/or peer review specifications. • Draft release notes and update delivery documents. • Assist with monthly support and maintenance updates if required. • Follow CPAS standard practices and procedures in selecting methods and techniques for obtaining solutions and meeting deliverables. • Setup client and plan rules in CPAS v5 products with support. • Ensure the system meets legislative compliance and accuracy standards. • Formulate quality assurance standards / programs for client installations. • Document and maintain problem logs. • Write comprehensive test plans as needed for upgrades / changes. • Test template application, custom work, defect fixes etc providing QA of the system. Enter, update defects in the CPAS Quality system. • Demonstrate a financial accountability to upsell and encourage clients to configure additional CPAS functions. • Contribute to the client invoicing process through timely, accurate and detailed tracking in the CPAS Quality system.

🎯 Requirements

• A minimum of 5-7 years Canadian pension or benefit related experience. • A minimum of 5-7 years systems analyst experience. • University degree or equivalent Designation or extensive experience / knowledge of the following: Pension plan administration (DB and/or DC) (e.g. PPAC or CEBS course - Pension Plans & Other Retirement Income Programs) • Business Analyst Certification • Exposure to systems / application development. • Client Management Skills • Leadership / Management • Travel will be required • Excellent written and verbal communication skills. • Highly motivated Team player • Enthusiastic and high level of creative energy. • Excellent interpersonal, facilitation/presentation and negotiation skills. • Advanced organizational, analytical and problem solving skills. • Able to prioritize work, meet deadlines and perform well under pressure. • High integrity and commitment to quality. • Adaptive to changing situations. • Deals with ambiguity efficiently and makes sound decisions. • Demonstrates leadership through: challenging others to develop as leaders while serving as a role model; proactively initiates, develops, and maintains effective working relationships with team members; generates enthusiasm among team members. • Takes initiative and seeks responsibility. • Demonstrates personal accountability / commitment for clients, projects, tasks and responsibilities.

🏖️ Benefits

• Competitive benefits and compensation package