Castlemain
51 - 200 employees
Founded 2011
🤝 B2B
📋 Compliance
🌍 Social Impact
B2B • Compliance • Social Impact
Castlemain is a community-centered communications and support firm that helps individuals, families, and communities engage with class action settlements, government and community programs, and other complex systems. The company provides trauma-informed, culturally grounded claimant support, multilingual and court-approved noticing campaigns, settlement navigation, capacity-bridging, community engagement, and data-informed experience and compliance services. Castlemain partners with law firms, governments, Indigenous organizations, claims administrators and foundations, and combines lived experience (including a majority-Indigenous team), project management, technology, and rigorous compliance frameworks to deliver trusted, accessible programs across Canada and North America.
Claims Helper – Community Based
🕒 March 27
🗣️🇫🇷 French Required
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Castlemain
51 - 200 employees
Founded 2011
🤝 B2B
📋 Compliance
🌍 Social Impact
B2B • Compliance • Social Impact
Castlemain is a community-centered communications and support firm that helps individuals, families, and communities engage with class action settlements, government and community programs, and other complex systems. The company provides trauma-informed, culturally grounded claimant support, multilingual and court-approved noticing campaigns, settlement navigation, capacity-bridging, community engagement, and data-informed experience and compliance services. Castlemain partners with law firms, governments, Indigenous organizations, claims administrators and foundations, and combines lived experience (including a majority-Indigenous team), project management, technology, and rigorous compliance frameworks to deliver trusted, accessible programs across Canada and North America.
📋 Description
• Provide in-person support to group members with information, resources, and assistance to complete their claims forms • Build relationships with local communities and organization members • Participate in training sessions, including online courses and refresher sessions • Carry out work safely, following provided training and established guidelines
🎯 Requirements
• Experience working with Indigenous peoples and communities (three years or more) • Ability to work professionally in an Indigenous language is considered an asset • Strong knowledge of customer relationship management (CRM) systems, Microsoft tools, and similar database platforms • Deep knowledge of Indigenous culture and history and the impacts of (intergenerational) trauma • Ability to communicate clearly and respectfully, both written and verbal • Valid driver’s license, access to a reliable vehicle, and proof of automobile insurance • Ability to travel across Canada (up to 60% of the role)
🏖️ Benefits
• Starting annual salary of $60,000 to $65,000 • Competitive benefits package
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