Chemical Management Services Account Manager

🕒 6 days ago

🏈 Ohio, Michigan, +1 more states – Remote

🏈 Ohio – Remote 🚗 Michigan – Remote 🔔 Pennsylvania – Remote

💵 $107k - $153k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 0%

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Castrol

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1899

🚘 Automotive

🤝 B2B

👥 B2C

Automotive • B2B • B2C

Castrol is a global brand of motor oils, industrial lubricants, fluids and related technical services. It supplies products for motorists (consumer vehicle oils and fluids) and a range of business customers — including commercial fleets, industrial manufacturers, and specialised sectors (e. g. , aerospace/space-grade lubricants) — aimed at improving equipment performance, reducing friction and total cost of ownership. Castrol is also active in motorsport sponsorships and provides product selection tools, technical support services, and sustainability initiatives such as circularity and EV-focused research.

📋 Description

• Serve as the primary customer-facing leader for assigned CMS accounts, ensuring exceptional customer support, operational performance, and program execution • Develop and maintain profitable, long-term strategic customer relationships across operations, engineering, purchasing, finance, and senior leadership • Lead regular customer business reviews, communicate KPI performance, and drive continuous improvement initiatives • Manage day-to-day customer requirements, including technical support, troubleshooting, supply chain coordination, safety initiatives, product recommendations, and issue resolution • Use value-based selling techniques to identify customer needs, demonstrate value, expand services, and increase account penetration • Partner with Sales, Operations, Supply Chain, Engineering, Technical Services, Finance, and HSE to develop and execute customer solutions • Provide technical guidance on industrial lubricants, metalworking fluids, coolants, cleaners, greases, hydraulic oils, gear oils, and manufacturing applications • Identify and implement cost reduction, productivity improvement, waste minimization, sustainability, and operational efficiency projects • Track program spending, analyze chemical usage trends, identify cost-reduction opportunities, and prepare monthly financial and savings reports • Support pricing strategy, customer communications, financial performance, cash collection, and account profitability initiatives • Develop business cases, customer proposals, and implementation plans supporting growth objectives • Participate in regional, national, and global account networks to share best practices and support strategic initiatives • Manage customer expectations, provide program updates, and lead operational and technical issue resolution

🎯 Requirements

• Bachelor's degree in Engineering, a technical discipline, Business, or a related field, or equivalent industry experience • 4–6 years of relevant experience in Chemical Management Services, industrial manufacturing, technical services, or a related environment • Direct Chemical Management Services (CMS) experience • Experience managing customer accounts within industrial, manufacturing, or technical-service environments • Strong knowledge of industrial lubricants and metalworking fluids, including metal cutting fluids/coolants, cleaners, hydraulic oils, greases, gear oils, and their applications • Solid understanding of machining operations and related manufacturing processes • Experience supporting operations within a manufacturing environment • Proven ability to manage multiple priorities and stakeholders in a fast-paced customer environment • Strong problem-solving, communication, negotiation, and relationship-building skills • Ability to build trusted relationships and influence stakeholders across multiple levels of a customer organization • Ability and willingness to travel regularly to customer locations • Must be based in Michigan, Ohio, Indiana, or Western Pennsylvania/Pittsburgh area

🏖️ Benefits

• Additional market competitive benefits • Equal opportunity employer • Accessibility adjustments/accommodations available during the recruiting process • Potential pre-placement drug screening, medical review, and background checks depending on role

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