End User Support Specialist

Job not on LinkedIn

🕒 October 20

🇺🇸 United States – Remote

💵 $54.8k - $80k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 4%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CBH

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📦 Logistics

🍽️ Food & Beverage

🏭 Manufacturing

Logistics • Food & Beverage • Manufacturing

CBH is Africa’s leading fully integrated poultry company that operates across the three pillars of Breed, Feed and Food. The company supplies broiler and parent day-old chicks and hatching eggs, manufactures and distributes livestock feed across multiple African countries, and sells consumer chicken products with an emphasis on food safety, ethical practices and value. CBH emphasizes nurturing local economies, empowering communities and scaling poultry production across Africa.

📋 Description

• Triage, troubleshoot, and resolve incoming tickets, calls, and chat requests within JIRA while meeting defined SLAs and white-glove service expectations for U.S. users • Provide enterprise software support for Microsoft 365, Windows, VPN/network connectivity, collaboration tools, and standard business applications • Support access, permissions, application configuration, authentication, and productivity issues affecting U.S. end users • Deliver high-touch support for partners, executives, client-facing professionals, and other priority users • Escalate complex issues to Desktop Support, GSS IT Support, infrastructure, security, or application owners with clear documentation and business impact • Coordinate with the GSS offshore helpdesk team across shift coverage windows • Maintain accurate ticket notes and contribute to knowledge-base articles • Support new-hire IT onboarding, including account access validation, software readiness, and equipment setup coordination • Lead training sessions for end users on current and future technology

🎯 Requirements

• High school diploma or equivalent • 3+ years of progressive IT support or end-user support experience • Strong knowledge of Microsoft 365, Windows 10/11, enterprise applications, MFA/SSO, VPN, and end-user support • Proven troubleshooting, analytical, and problem-solving skills across technology platforms • Experience with ticketing systems (JIRA preferred), SLA management, and ITSM practices • Excellent customer service and communication skills, including executive-level white-glove support • Strong organizational skills with accurate documentation and knowledge management • Ability to prioritize multiple tasks, collaborate across teams, and escalate issues appropriately • Experience supporting onboarding, training, technology adoption, and onsite support as needed • Eligibility to work in the United States • Cherry Bekaert will not provide work sponsorship for this position

🏖️ Benefits

• Annual bonus • Medical, dental, and vision care • Disability and life insurance • Generous Paid Time Off • Retirement plans • Paid Care Leave • Comprehensive, high-quality benefits program • Career growth and continuous professional development • Flexible work arrangements • Opportunities to connect and learn from professionals from different backgrounds and cultures