Database Support Engineer

Job not on LinkedIn

🕒 October 20

🇺🇸 United States – Remote

💵 $150k - $200k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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• Open for 21 days.

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CelerData

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏢 Enterprise

☁️ SaaS

Enterprise • SaaS

CelerData is an analytics platform company that offers a fast and easy-to-use analytics solution for data lakehouses. Powered by StarRocks, CelerData provides solutions for real-time analytics, customer-facing analytics, and more, eliminating the need for traditional data warehouses. With the ability to run demanding workloads directly on data lakehouses, CelerData simplifies data architecture and enhances performance and scalability. It is particularly known for its industry-leading real-time OLAP solution and for significantly improving query performance, making it a preferred choice for enterprises looking for cost-efficient and high-performance data analytics solutions.

📋 Description

• Guide new customers through implementation and deployment • Ensure solutions architectured during the sales cycle are realized in production • Serve as the ongoing technical point of contact post-sale • Drive product adoption, resolve technical issues, and identify expansion opportunities • Build trusted, long-term relationships with customer technical stakeholders • Understand customer business problems and technical constraints and represent their interests internally • Monitor account technical health and troubleshoot production issues • Recommend architecture or configuration improvements as customer needs evolve • Relay customer patterns and pain points to the engineering and product teams • Assist with designing or executing Proofs of Concept for prospects • Maintain detailed records of evaluations, use cases, challenges, PoC plans, and outcomes • Collaborate with sales to align technical discussions with business goals, address objections, and close deals • Gather customer insights to shape the Agentic Database roadmap with product and engineering teams • Deliver webinars, staff conference booths, speak at user groups, and write blogs on Agentic AI use cases and best practices

🎯 Requirements

• 5+ years in a pre-sales and/or post-sales role such as solutions engineering, technical consulting or customer success engineering • Experience ideally within the data analytics, database, or cloud infrastructure space • Hands-on experience of OLAP workloads, query optimization, and data modeling (e.g., star schema, snowflake schema) • Proficiency in SQL • Deep understanding of distributed data processing system theory • Familiarity with at least one public cloud platform: AWS, GCP, or Azure • Ability and willingness to learn PhoenixAI Agentic Database product intricacies • Ability to distill complex technical concepts into clear narratives for diverse stakeholders, from engineers to C-level executives • Ability to troubleshoot technical challenges during PoCs and adapt solutions to unique customer needs • Experience supporting sales and post-sales teams in technical evaluations • Track record of securing technical wins and driving revenue growth • Knowledge of BI tools such as Tableau or Looker is a bonus • Experience with streaming processing systems such as Kafka or Redpanda is a bonus

🏖️ Benefits

• Equity • PhoenixAI's full benefits package

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