Bilingual Administration & Co-Pay Assistant

🔥 10 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🖥️ Administration

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression • Update and maintain patient files accurately and promptly, documenting reimbursement activities, outcomes, and communications • Support reimbursement processes by collecting, reviewing, and recording coverage, claims status, and patient access information • Escalate reimbursement issues, coverage barriers, and case-specific concerns to appropriate team members • Report adverse events identified during patient interactions according to company policies and procedures • Maintain accurate and current records in applicable systems and department files • Compile reimbursement-related information for reporting, tracking, and case management • Perform general administrative tasks including mail management, document entry, and filing-system maintenance • Process co-pay requests for patients, pharmacies, and/or physicians as needed • Collaborate with program managers, accounting, and third-party payment administrators to ensure KPI achievement, payment timeliness, and payment accuracy • Schedule appointments and organize meeting rooms • Verify and update site-specific reports, investigate errors and discrepancies, make corrections, and notify relevant staff • Prepare correspondence and presentations for internal and external contacts • Manage multiple projects across departments and business segments • Participate in planned and unplanned departmental projects • Interact with internal teams and management to resolve case and workload issues • Maintain positive and professional working relationships • Comply with applicable policies, privacy requirements, safety rules, and program guidelines • Perform related duties as assigned

🎯 Requirements

• Post-secondary education in a related field • 1-3 years’ experience in an administrative role in a pharmaceutical setting • In-depth knowledge of the Microsoft Office Suite of applications • Proven accuracy when processing large amounts of data • Strong communication and interpersonal skills • Ability to work independently and in a team environment • Adaptability to change and willingness to learn new skills as required • Bilingual French/English is required • Effective written and verbal communication • Strong analytical and mathematical skills • Excellent organizational skills and attention to detail • Problem-solving ability • Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook • Ability to implement processes meeting audit requirements • Ability to consistently meet deadlines • Strong business acumen and financial understanding

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities