Bilingual Caseworker

🔥 30 minutes ago

🇨🇦 Canada – Remote

💵 $45.9k - $71.9k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💬 Bilingual

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Provide patients and healthcare providers with information about Patient Support services, diseases, and therapies using manufacturer-provided materials and product monographs • Assist patients and caregivers with assessments related to Patient Support services • Liaise between patients, families, and healthcare providers regarding medication access • Address inquiries about program services, disease states, and products • Provide ongoing disease-state and product support to promote patient adherence • Refer patients to healthcare providers for clinical questions beyond program materials • Document patient information and interactions in electronic patient records • Conduct ongoing file reviews and update records throughout the patient journey • Follow case-management protocols, including data collection, follow-up, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers • Collaborate with reimbursement specialists and physicians to secure therapy funding and explore alternatives • Coordinate and track patient services according to KPIs to expedite therapy access • Participate in specialized therapy training and pharmaceutical meetings • Attend patient meetings and conferences and work with patient associations and advocacy groups as needed • Coordinate treatment logistics with healthcare providers, pharmacies, and infusion/injection clinics • Maintain communication with the manager, team, and client regarding patient cases • Assist with training new Nurse Case Managers and provide feedback on protocols, databases, and processes • Report adverse events and severe adverse events according to program procedures • Perform other assigned duties; may be required to be on standby/on call

🎯 Requirements

• High School Diploma/GED or equivalent experience required • 2+ years of experience in reimbursement support, patient services, customer operations, healthcare support services, case coordination, claims support, or a related field required • Minimum of one (1) year experience in customer service • Bilingualism (French/English) required • Bilingual in English and Canadian French • Experience in the medical and pharmaceutical field is an asset • Strong customer service skills • Action-oriented, proactive, forward-thinking, solution-focused problem solving • Ability to multitask • Effective oral and written communication • Effective interpersonal and organizational skills; attention to detail • Ability to consistently meet deadlines • Excellent problem-solving skills and ability to resolve issues efficiently • Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs • Ability to establish and manage budgets and expenses • Leadership, presentation, and negotiation skills • Knowledge of ABC policies and procedures

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable disability accommodations during recruitment, assessment, hiring, and employment