Case Worker, Bilingual, French

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🕒 March 18

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• The management of the assigned projects and/or cases. • Adherence to the general company processes • Telephone support: Implementing call-centre programs including the provision of patient, healthcare professional and funding bodies with telephone support. • Current assistance lines focus on: funding and access issues, including private, public and special access programs; compliance programs • Administer and adhere to case-management protocols, including clinical monitoring, data collection, on-going patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse event reporting and liaison with primary healthcare providers. • Implementing pharmaceutical and biotechnology related market research initiatives with physicians, patients, pharmacists or other allied health professionals. • All patient programs are based on casework methods and include a significant number of out-bound calls. • Document each activity in program specific database. • Participate and attend on-going refresher training and in specialized training courses for specific products or programs as deemed appropriate by the manager. • Provide feedback regarding current protocols, database, processes, and inter-departmental relationships. • Clear communication to manager, pod, and program trained colleagues regarding the management of cases during foreseen absences. • With the managers, participate in the training process of new caseworkers, including but not limited to shadowing & call monitoring. • Responsible to report all Adverse Events to the assigned units/departments.

🎯 Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two-year associate's degree program or equivalent combination of experience and education. • A minimum of one (1) year experience in customer service • Experience in the medical and pharmaceutical field is an asset. • Bilingual (French/ English) is required • Advanced knowledge of pharmaceutical distribution industry • Working knowledge of automated warehouse operating system • Strong business and financial acumen • Strong analytical and mathematical skills • Ability to communicate effectively both orally and in writing • Effective interpersonal and leadership skills • Effective organizational skills; attention to detail • Ability to consistently meet deadlines • Excellent problem-solving skills; ability to resolve issues effectively and efficiently • Excellent presentation skills • Knowledge of Microsoft Word, Excel, PowerPoint and other Office Programs.

🏖️ Benefits

• medical, dental, and vision care • backup dependent care • adoption assistance • infertility coverage • family building support • behavioral health solutions • paid parental leave • paid caregiver leave • training programs • professional development resources • mentorship programs • employee resource groups • volunteer activities