District Manager

🔥 2 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

👻 Ghost score 10%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Ensure adequate training of Field Case Managers (FCMs) on therapeutic areas, working processes, standard operating procedures, and client procedures • Manage hiring, performance, and development of the FCM team • Oversee and approve FCM expenses • Coach the FCM team through regular field visits • Support FCMs during peak or absence periods • Set team objectives and KPIs and maintain performance measurement tools • Ensure team readiness for current and future project implementation • Forecast and allocate resources according to geographical program needs and KPIs • Collaborate with the client point of contact on activities, issues, and insights • Provide feedback to senior program management, client contacts, and stakeholders • Report adverse events to assigned units/departments • Provide leadership and strategic management for the client account • Review FCM KPI and performance reports with client personnel • Develop strategies and action plans with program management and client stakeholders • Recruit, interview, hire, train, mentor, motivate, and conduct performance reviews for FCMs • Develop succession plans and facilitate learning programs • Provide strategic guidance and optimize customer program experience • Manage activities and milestones and ensure effective program execution • Monitor KPIs, customer experience, and compliance with operating procedures • Use CRM and reporting systems to monitor, train, and coach the FCM team • Identify efficiencies and promote synergy with management • Approve purchases, contracting, expenses, mileage, and other budget-related expenses • Act as program champion with influential stakeholders and support program enhancements • Partner strategically with the client Sales Team • Monitor industry trends and pending legislation • Identify and collaborate with internal and external resources and experts • May be required to be on standby/on call • Spend significant time in the field with the remote team

🎯 Requirements

• University science/healthcare degree, or equivalent combination of experience and education • Minimum of 7 years experience in people and client management, clinical or biotechnology program management or related field, within healthcare • General knowledge of reimbursement and patient assistance programs and database elements and functionality • Solid understanding of pharmaceutical industry business principles • Ability to apply medical and/or business knowledge to provincial and private payer markets • Strong people management skills • Proven leadership and management of a field-based team • Strong interpersonal and communication skills • Ability to manage multiple priorities and changing situations • Effective problem-solving and analytical skills • Excellent client management experience • Strong organizational abilities • Strong knowledge of computers and systems • Excellent knowledge of Microsoft Office • Valid, non-expired, unrestricted driver’s license • Fluently bilingual in English and French (written and spoken) is an asset • Nursing background is an asset • MS experience preferred

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities

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