Field Case Manager

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Customize program elements to meet assigned prescribing physicians’ needs • Review patient status and assist physicians with patient enrolment and payer forms • Identify coverage obstacles and communicate them to the Program Manager • Build relationships with physicians and office staff and provide office support • Provide physician and clinic training on programs and approved initiatives • Liaise with physicians and provide feedback to the Program Manager • Complete program, expense, timesheet, mileage, and other required reports • Welcome patients and capture required information • Provide reimbursement guidance and coordinate public and private coverage activity • Track patient services to support expedited therapy access • Navigate financial assistance, pharmacy selection, drug delivery, and therapy coordination • Refer clinical questions outside program materials to healthcare providers • Report adverse events according to standard operating procedures • Assist with training new Field Case Managers and support peers • Participate in physician meetings and continuing medical education events • Present in-service information to physicians with Pharmaceutical Representatives • Maintain communication with program, physician, client, patient, and nursing stakeholders • Perform other assigned duties and participate in standby/on-call coverage as required

🎯 Requirements

• Bachelor’s degree in health care or related discipline, or a nurse diploma • Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment required • Minimum five (5) years in healthcare, pharmaceutical, insurance, or related experience • Case management experience preferred • Minimum three (3) years nursing experience in a clinic setting is an asset • Available to travel within an assigned territory; occasional overnight travel may be required • Valid driver’s license, current auto insurance policy, and reliable transportation for regional travel • Experience in various therapeutic areas is an asset • Background in pharmaceutical business administration, sales, and marketing is an asset • Knowledge of private and public reimbursement structures, systems, and processes • Experience with reimbursement navigation, special authorization, appeals, and field-based reimbursement support and consultation • Strong analytical skills, including interpretation of regulations and legislation • Fluency in French and English required • BCLS may be required depending on the program’s therapeutic area

🏖️ Benefits

• Medical, dental, and vision care • Comprehensive wellness benefits covering physical, emotional, financial, and social wellness • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities • Reasonable accommodations during the employment process and employment