Field Case Manager

🔥 0 minutes ago

🇨🇦 Canada – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Customize program elements to meet the needs of assigned prescribing physicians • Review patient status and assist prescribing physicians with patient enrolment and payer forms • Identify coverage obstacles and communicate them to the Program Manager • Build relationships with physicians and office staff and provide office support • Provide training to physicians and clinics on programs and manufacturer-approved initiatives • Liaise with the Program Manager and provide field feedback • Complete program, expense, timesheet, mileage, and other reports • Welcome patients and capture required information • Provide reimbursement guidance and coordinate private and public coverage activity • Coordinate and track patient services to expedite therapy access • Navigate financial assistance and coordinate pharmacy selection and drug delivery • Support therapy coordination and ongoing therapy status • Refer clinical questions and situations outside program materials to healthcare providers • Report adverse events and severe adverse events according to standard operating procedures • Train and support new Field Case Managers and peers • Participate in physician meetings and continuing medical education events • Deliver in-service presentations to physicians with Pharmaceutical Representatives • Maintain communication with Program Managers, physicians, office staff, client representatives, patients, and nursing teams • May be required to be on standby/on call

🎯 Requirements

• Bachelor’s degree in health care or a related discipline, or a nurse diploma • Minimum five (5) years in the healthcare, pharmaceutical or insurance industry or related experience • Licensed Nurse (RN or RPN/LPN) with active registration from the College of Nurses in the province of employment is required • Case management experience preferred • Minimum three (3) years nursing experience in a clinic setting is an asset • Available to travel within an assigned territory; some overnight travel may be required • Valid Driver’s License, current auto insurance policy, and access to reliable transportation • Knowledge of private and public reimbursement structure, systems, and process • Experience with reimbursement navigation, special authorization, appeals process, and field-based reimbursement support and consultation • Strong analytical skills, including interpretation of regulation and legislation • Fluency in French and English is an asset • Daily contacts with unilingual English-speaking customers, patients, or peers from cross-functional teams

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities

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