Field Case Manager

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🕒 June 26

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Serves as the primary contact for physicians. • Communicates with patient as needed and program stakeholders, building and maintaining trusted relationships in your designated area. • Educates healthcare providers and their staff on program services, patient support resources, and help navigate therapy, reimbursement, and enrollment processes. • Reviews patient charts and ensure completion of all required documentation, including special authorizations, enrollment forms, and prescription renewals. • Takes full ownership of the special authorization process, ensuring timely, accurate submissions and expert guidance for reimbursement. • Provides ongoing communication, updates, and guidance to physicians regarding patient status and any program changes or best practices. • Adapts program elements to meet the unique needs of healthcare providers, personalize support for both in-clinic and remote care, and proactively identify and address areas for quality improvement. • Other duties as assigned.

🎯 Requirements

• Registered Nurse (RN) or related degree (BSc in Pharmacy or other Science degrees) or equivalent transferable skills. • Knowledge of public or private third-party reimbursement arena. • Bilingualism is an asset (requirement for province of Quebec). • Previous Case Manager experience is an asset. • Exceptional customer service and interpersonal skills • Ability to manage multiple tasks and priorities at once • Comprehension of medical terminology • Strong analytical and organizational skills • Ability to engage with a physician and his/her staff as a trusted and well-informed medical counterpart • Excellent time management skills & sense of urgency • Ability to collaborate effectively with program associates • Ability to work autonomously in a remote setting • Ability to communicate effectively both orally and in writing and in both English and French (oral and written) for the Quebec and New Brunswick Provinces • Detail and results oriented • Ability to adapt to change and ambiguity • Strong computer skills and knowledge of Microsoft Office • Hold and maintain a valid, non-expired, unrestricted driver’s license and possess a car • Adhere to Performance Standards and Procedures required by the program • Must have a private, dedicated home office space that accommodates equipment supplied by Innomar Strategies

🏖️ Benefits

• We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. • medical, dental, and vision care • comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. • support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. • a variety of training programs • professional development resources • opportunities to participate in mentorship programs, employee resource groups, volunteer activities