Personal Care Specialist

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Serves as the consistent and expert primary contact for patients, guiding and supporting them through reimbursement, copay management, and pharmacy coordination across all phases of their medication journey • Communicates directly with patients to gather information, educating on program services (including injection training, pharmacy options, and coverage support), and empowering patients to navigate their therapy • Coordinates and maintains prescription coverage and renewals, interacting regularly with pharmacies, insurance companies, and other partners to resolve obstacles and ensure timely access to medication • Collaborates with Field Case Managers (FCMs) and the broader care network to deliver seamless onboarding and ongoing patient support • Adapts services for diverse clinic and pharmacy models, connecting with preferred pharmacy teams and biologic coordinators as required by territory • Anticipates potential challenges, proactively problem-solves, and provides tailored guidance and support for each patient • Manages adverse event reporting and takes on additional program support or ad hoc duties as assigned

🎯 Requirements

• Bilingualism (English/French) is an asset (requirement for province of Quebec) • Experience in customer service setting • Post-secondary education certificate, diploma, or degree (preferred) • Experience in reimbursement, call center/pharmaceutical industry, health insurance, or clinical support (asset) • Knowledge of medical information, CRM systems (Salesforce), and pharmacy operations (preferred)

🏖️ Benefits

• medical, dental, and vision care • comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness • support for working families including backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave • various training programs, professional development resources, and opportunities for mentorship, employee resource groups, and volunteer activities