Senior Manager, Technical Product Ownership

🕒 October 19

🔔 Pennsylvania – Remote

🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

⚒️ Technical Product Manager (TPM)

👻 Ghost score 10%

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Cencora

WebsiteLinkedInAll Job Openings

10,000+ employees

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Cencora is a company dedicated to improving the health and well-being of both people and animals globally. Built on the legacy of AmerisourceBergen, Cencora offers a wide range of industry-leading solutions that encompass specialty logistics, warehousing, drug research, clinical development support, and more. They provide commercialization and patient access support and offer wholesale and specialty distribution services. Cencora serves a diverse clientele, including pharmaceutical companies, physician practices, pharmacies, and health systems. The company also extends its services to animal health, managing operations and delivering products for animal pharmaceutical care. With a strong global footprint, Cencora aims to reshape healthcare delivery through innovative products and solutions, striving to create healthier futures for all.

📋 Description

• Serve as technical lead and product owner for CRM and client portal products supporting GPO operations • Own end-to-end technology delivery of solutions built on Salesforce Service Cloud and Experience Cloud • Guide Salesforce architecture decisions, backlog prioritization, engineering best practices, and technical roadmaps • Plan future CRM and client portal changes based on business priorities and customer requirements • Forecast demand for Salesforce-based solutions and prioritize initiatives with IT and business leaders • Drive continuous improvement, Salesforce platform optimization, and API integration reliability • Develop product roadmaps covering new features, technical debt reduction, and product retirement planning • Provide hands-on technical leadership for Salesforce architecture, design patterns, and development decisions • Oversee API integrations between Salesforce and enterprise cloud platforms • Own technical delivery of the Salesforce Experience Cloud client portal • Lead backlog refinement and technical story creation with acceptance criteria and architectural considerations • Conduct or facilitate code reviews, architecture reviews, and design discussions • Ensure Salesforce governance, release management, environment strategy, and data governance standards • Manage risks, metrics, OKRs, SLAs, OLAs, service costs, budgets, procurement, and vendor contracts • Develop performance dashboards and scorecards and coordinate resolution of high-severity product issues • Manage and coach cross-functional product team members and coordinate Agile SAFe interdependencies • Mentor associates and contribute to user story creation, architecture guidance, code reviews, and Salesforce configuration decisions

🎯 Requirements

• Bachelor's degree in Computer Information Systems or another related field, or equivalent work experience • 7+ years in Information Technology in progressive levels of responsibility • 2+ years in a leadership or team lead capacity preferred • Strong understanding of Salesforce Service Cloud and Experience Cloud • Experience with Salesforce platform architecture, declarative and programmatic development approaches, and Salesforce release management • Experience managing API integrations between Salesforce and other enterprise cloud platforms • Strong understanding of creating and maintaining technical backlogs and integrating architecture, new features, and technical debt improvements into a Product Roadmap • Experience supporting GPO operations, pharmaceutical distribution, or healthcare-related business processes preferred • Experience managing or supporting a client-facing portal built on Salesforce Experience Cloud preferred • High-level understanding of Product Management, Technical Architecture, Business Analysis, Testing, or Operations and Support • Some budgetary responsibility preferred • Excellent written and verbal communication skills • Salesforce Certified Administrator certification preferred • Salesforce Certified Platform App Builder certification preferred • Salesforce Certified Service Cloud Consultant certification preferred • Salesforce Certified Experience Cloud Consultant certification preferred • SAFe Product Owner / Product Manager (POPM) certification preferred • Certified Scrum Product Owner (CSPO) or equivalent certification preferred • Strong leadership skills with the ability to provide technical direction to a cross-functional team • Working knowledge of product management methodology and Salesforce platform best practices • Strong understanding of SAFe Agile principles and methodology • Ability to prioritize workload and consistently meet commitments in a fast-paced environment • Ability to work across multiple IT groups to ensure end-to-end performance of Salesforce-based solutions and integrations • In-depth knowledge of GPO business operations and how CRM and portal technology enables them • Knowledge of the cost basis for the service, including Salesforce licensing and integration platform costs • Bachelor's degree in business administration, marketing, communications, product management, economics, healthcare administration, or a related field, or equivalent experience required • Master's degree in a related field or equivalent experience preferred

🏖️ Benefits

• Medical, dental, and vision care • Backup dependent care • Adoption assistance • Infertility coverage • Family building support • Behavioral health solutions • Paid parental leave • Paid caregiver leave • Training programs • Professional development resources • Mentorship programs • Employee resource groups • Volunteer activities

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