Customer Care Professional, Outbound

Job not on LinkedIn

🕒 September 14

🌴 South Carolina – Remote

🌴 South Carolina – Remote

💵 $15 - $27 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Make outbound calls and provide information and education regarding program features and requirements • Gather and verify demographic information • Document calls, ensure completion and accuracy, and submit reporting to management • Gather information and encourage callers to perform a specific action based on the needs of the call campaign • Identify barriers experienced by callers and solve issues during a call campaign, including escalating potential crisis calls • Maintain performance and quality standards based on established call experience guidelines • Identify trends related to outbound calls that may inform policy or procedure improvements or affect call campaign efficiency and success

🎯 Requirements

• Must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future • High school diploma or equivalent • 1+ years of customer service, data entry or call documentation experience, preferably in a healthcare environment • Basic knowledge of Microsoft Applications • Associates degree preferred • Previous call center experience preferred • Knowledge of medical terminology preferred • Bilingual in Spanish preferred

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plans • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity employer committed to diversity