Operations Supervisor

🔥 10 hours ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $56.2k - $101k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

⚙️ Operations

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centene Corporation

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🛡️ Insurance

💼 Consulting

🏥 Healthcare

Insurance • Consulting • Healthcare

Centene Corporation is a leading provider of government-sponsored healthcare services, specializing in delivering affordable and high-quality healthcare solutions. For over 40 years, Centene has focused on transforming the health of communities by expanding access to Medicaid, Medicare, and Health Insurance Marketplace services, as well as serving military communities through the TRICARE program. As the largest Medicaid managed care organization and a key participant in the Marketplace, Centene emphasizes localized healthcare delivery combined with strong partnerships with nonprofit organizations to meet the unique needs of its members. Centene is also committed to corporate sustainability and social responsibility, prioritizing environmental stewardship and ethical governance to enhance the well-being of the communities it serves.

📋 Description

• Provide direct supervision to entry and/or processing staff • Hire, train, evaluate, develop and manage staff performance • Monitor and direct workflow for timely and accurate processing • Develop policies and procedures to improve efficiencies and support new contracts or programs • Interface with internal staff, field personnel, other contractors and customers • Create and monitor reports for process control and production effectiveness • Adjust processes to maintain quality standards and achieve operational goals • Ensure production effectiveness by monitoring reports, assigning resources, analyzing processes and recommending improvements • Ensure quality effectiveness through process and procedure adjustments • Respond to customer inquiries and track issues for process improvement • Represent the department to promote relationships, improve processes and secure goals • Collect and analyze operational data to identify call reasons and efficiency improvements • Perform quality control and provide staff feedback and coaching • Handle associate issues, disciplinary matters, timekeeping and scheduling • Handle escalations • Work on special projects and support corporate and departmental goals • Analyze and construct procedures for new programs or contracts • Maintain relationships with other departments to support collaboration and customer satisfaction • Perform other assigned duties and comply with policies and standards

🎯 Requirements

• Bachelor's Degree in a related field or equivalent work experience required • 2+ years direct supervisory experience, including hiring and firing authority for a minimum of ten associates, required • 2+ years in healthcare (government healthcare delivery preferred) or production environment required • Within ICS/Mail Distribution Centers only, 2 years experience supporting production teams such as print, fulfillment, manufacturing or related industries required • Must be authorized to work in the U.S. without employment-based visa sponsorship now or in the future • Must be able to work Monday through Friday, 8:00 a.m. to 5:00 p.m. Central Time Zone

🏖️ Benefits

• Competitive pay • Health insurance • 401K plan • Stock purchase plan • Tuition reimbursement • Paid time off plus holidays • Flexible approach to work with remote, hybrid, field or office work schedules • Additional forms of incentives may be included in total compensation • Equal opportunity and diversity commitment