Customer Success Manager

🕒 August 8

🤠 Texas – Remote

🤠 Texas – Remote

💵 $76k - $93k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 24%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centerbase

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2014

☁️ SaaS

⚖️ Legal

🤝 B2B

💰 Debt financing on 2022-04

SaaS • Legal • B2B

Centerbase is a customizable, cloud-based legal practice management platform that helps mid-sized law firms run core firm operations. It combines case/matter management, legal accounting (including trust accounting), billing and legal billing, timekeeping, document and workflow management, and custom reporting in a single SaaS product to modernize firms while retaining legacy system functionality. Centerbase targets legal professionals seeking a cloud-first practice management and billing solution for improved efficiency and firm-wide visibility.

📋 Description

• Serve as the trusted advisor and primary point of contact for a portfolio of customers • Manage the post-sales relationship with the goal of creating Customers for Life • Identify opportunities that drive product adoption, customer value, and business growth • Build and nurture strong relationships with assigned customers through proactive, clear, and professional communication • Understand customers' business needs and collaborate to set clear objectives and achieve desired outcomes • Deliver Business Reviews sharing Centerbase’s added value and growth opportunities • Act as a customer advocate within Centerbase and collaborate with internal teams to meet customer needs and resolve issues • Own and manage customer escalations to resolution while proactively addressing potential issues • Drive customer retention through proactive engagement and an excellent customer experience • Own renewals and identify upsell/cross-sell opportunities • Contribute to improving internal tools and processes, provide constructive feedback, and mentor colleagues • Build cross-functional relationships and navigate the company to escalate customer concerns appropriately

🎯 Requirements

• 1-2 years of experience as a Customer/Client Success Manager within an enterprise SaaS business • Proficiency with Salesforce and other similar software products • Ability to navigate a growing, fast-paced company and autonomously manage your book of business • Strong attention to detail when communicating and following up on customer inquiries • Proven track record of consistently attaining or exceeding renewal and expansion quota

🏖️ Benefits

• Flexible PTO • 2 Company-Wide Mental Health Days • Parental Leave Programs • 401(k) with Company Match • Broad Equity Participation