Senior Process Improvement Professional

🔥 9 hours ago

🐎 Kentucky – Remote

🐎 Kentucky – Remote

💵 $78.4k - $107.8k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

👻 Ghost score 0%

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CenterWell Senior Primary Care

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

CenterWell Senior Primary Care is a healthcare provider focused on delivering personalized primary care to senior citizens. The company emphasizes a comprehensive and holistic approach to healthcare, addressing the physical, social, and emotional needs of older adults. As part of its service offerings, CenterWell includes home health services and pharmacy support to complement its senior primary care. The organization is committed to offering stability, inclusive benefits, and career growth opportunities for its employees while maintaining a culture of mutual respect and mindfulness. CenterWell is a brand under the larger healthcare entity, Humana.

📋 Description

• Lead the design and stand-up of new processes supporting interoperability and medical documentation chase operations • Define the end-to-end operating model and implementation approach • Build and maintain workflows covering intake, triage, routing, exception handling, escalation paths, and reporting • Serve as subject matter expert for the operational process and associated system interactions • Partner with business, product, and IT stakeholders to gather, document, and refine requirements • Translate operational needs into functional requirements, business rules, user stories, process maps, and supporting documentation • Facilitate cross-functional sessions to define current-, future-, and target-state processes • Identify gaps, risks, controls, and dependencies across teams and systems • Recommend and implement sustainable process improvements • Support solution design, testing, training, SOP/job aid development, change readiness, implementation planning, and operational readiness • Report to the VP, VA CCN Program Leader and support VA CCN program management, execution, contract compliance, service delivery, and operational performance

🎯 Requirements

• Experience standing up new processes, workflows, or operating models from the ground up • Experience gathering, documenting, and refining business and system requirements • Experience working cross-functionally with business, product, and IT stakeholders • Strong written and verbal communication skills, including process documentation and executive-ready materials • Strong analytical and problem-solving skills, including identifying process gaps, risks, and dependencies • Bachelor's degree or equivalent professional experience (preferred) • Minimum home internet speed of 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect member PHI/HIPAA information

🏖️ Benefits

• Bonus incentive plan based on company and/or individual performance • Medical benefits • Dental benefits • Vision benefits • 401(k) retirement savings plan • Paid time off • Company holidays • Personal holidays • Paid parental leave • Paid caregiver leave • Short-term disability • Long-term disability • Life insurance • Dedicated home workspace for protecting PHI/HIPAA information • Remote work arrangement • Occasional travel to Humana offices for training or meetings