Customer Success Manager, Mid-Market

Job not on LinkedIn

🕒 August 25

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Centralize

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2023

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Centralize is a B2B SaaS relationship-intelligence platform for revenue teams. It uses AI to automatically map stakeholders and multithreaded relationships by analyzing emails, calls, calendars, CRMs, and network data to surface decision-makers, priorities, warm pathways, and multithreading gaps. The product provides AI assistants for research, outreach guidance, proactive deal-health alerts, and one-click actions into sales tools (Salesforce, Outreach/Salesloft, LinkedIn) to help sales, RevOps, and customer success teams improve pipeline, win rates, and account coverage.

📋 Description

• Serve as the primary point of contact for top Mid-Market customers and own outcomes end-to-end • Build and execute success plans focused on implementation and adoption • Get customers live, active, and realizing value quickly • Run customer trainings, onboarding sessions, and executive business reviews • Monitor customer health signals and proactively identify at-risk accounts • Drive product adoption, engagement, retention, and expansion opportunities • Own renewals and support expansion conversations with the Account Executive • Build and maintain onboarding, implementation, and success playbooks • Own the support experience by triaging, routing, and quarterbacking resolution with Engineering • Partner cross-functionally with Sales, Engineering, Leadership, Product, and other teams • Act as the voice of the customer and synthesize feedback for feature requests and roadmap input • Flag insights, trends, and risks to inform broader business decisions

🎯 Requirements

• 5+ years of experience in Customer Success, Implementation, Technical Account Management, or a related customer-facing role • Experience ideally with mid-market accounts • Experience onboarding and supporting customers in a B2B SaaS environment • Strong project management skills • Comfort managing a growing book of 15 to 30 accounts • Comfortable leading conversations with end users and executive stakeholders • Highly organized, proactive, and able to take ownership • Strong problem-solving skills • Ability to operate with limited structure • Excitement to work in a fast-moving startup and build a function from the ground up • Strong technical curiosity and ability to learn complex workflows quickly • Comfort with the intensity of an early-stage Series A company

🏖️ Benefits

• Joining right as Centralize launches publicly and the category goes mainstream • Work with cutting-edge GTM teams and enterprise customers • Backed by NEA and Salesforce Ventures • Opportunity to shape onboarding, implementation, success playbooks, and the roadmap • Early-stage Series A startup environment • Four-interview process targeted for completion in under two weeks