Customer Success Manager

🕒 October 3

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Cerby

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2020

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS

Cerby is an identity security automation platform that helps organizations secure and automate access for applications that lack standard identity integrations. It provides credential management, single sign-on (SSO) and MFA for non‑SAML/OIDC apps, identity lifecycle automation without SCIM/APIs, privileged access management for disconnected apps, and centralized controls for enterprise social media accounts, integrating with existing IAM/IAG/PAM stacks.

📋 Description

• Guide customers proactively through the customer lifecycle, focusing on delivering value, expanding use of Cerby solutions, and managing renewals • Partner cross-functionally with account executives, onboarding, solutions, product, engineering, and support teams • Prioritize and regularly engage with customers through business reviews to present strategic security strategies • Become a Cerby product expert and maintain a detailed understanding of products and services • Suggest strategies to meet customer needs • Act as the voice of customers by collecting feedback, reviewing and managing concerns, and advocating for the customer experience • Create and optimize company processes and enhance Customer Success initiatives

🎯 Requirements

• Minimum 5+ years of experience managing a book of business in a SaaS role servicing customers through strategic engagements • Experience working with enterprise customers • Ability to communicate concisely and foster positive business relationships via video calls, email, and other collaboration tools • English required; a second language is a plus • Passion for customer discovery and ability to ask insightful, open-ended questions • Intermediate or advanced understanding of web technologies • Accountability, integrity, and personal organizational skills • Experience establishing and managing milestones that keep customers and internal team members on track • Experience managing revenue retention and/or expansion targets as key metrics • Experience analyzing and optimizing existing processes in a Customer Success or similar team • Experience within the Identity and Access Security space is a plus