Senior Technical Success Manager

🕒 October 2

🐊 Florida, Illinois, +3 more states – Remote

🐊 Florida – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote

💵 $203k - $254k / year

⏰ Full Time

🟠 Senior

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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New Relic

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2008

🏢 Enterprise

☁️ SaaS

🔒 Cybersecurity

Enterprise • SaaS • Cybersecurity

New Relic is a comprehensive monitoring and observability platform designed to help organizations understand and optimize the performance of their applications and infrastructure. It provides a range of tools for application performance monitoring (APM), infrastructure monitoring, and data insights, enabling users to track performance metrics, detect anomalies, and enhance user experience across various technology stacks. With features like AI monitoring, mobile app monitoring, and vulnerability management, New Relic empowers businesses to improve operational efficiency and maintain system robustness.

📋 Description

• Own customer adoption, onboarding, and continued success across the customer base • Forecast customer consumption and document opportunities and successes • Lead adoption, optimization, and integration of New Relic within customer organizations • Partner with Sales to identify revenue opportunities through upselling new services and contract renewals • Represent the customer voice to Product and Engineering • Maintain a deep understanding of customers’ businesses and technology usage • Own technical customer relationships and resolve technical problems in real time • Manage the technical success and post-sales relationships for assigned customers • Travel as required in this field-based role

🎯 Requirements

• 5+ years of pre or post sales experience within the software industry • 3+ years of demonstrated pre or post sales experience working with enterprise customers • Strong technical background and sales/customer orientation • Desire to learn new technologies • Interest in or previous experience with performance monitoring tools • Ability to keep project plans and documentation up to date • Fluent in English • Familiarity with one or more of Java, .NET, Ruby, C, Python, Node.js, or Golang (bonus) • Exposure to or interest in Kubernetes, containers, microservices, DevOps, or CI/CD (bonus) • Background in iOS and Android mobile device platforms and architectures (bonus) • Bachelor's degree in Engineering/Computer Science or equivalent desirable • Must pass employment eligibility verification • Criminal background check required • Some roles may require an export compliance assessment • Visa sponsorship is not available

🏖️ Benefits

• Healthcare • Dental • Vision • Parental leave and planning • Mental health benefits • 401(k) plan and match • Flex time-off • 11 paid holidays • Volunteer time off • Commission plan • Flexible workforce model, including fully remote, hybrid, or office-based workplaces