Customer Service Trainer

Job not on LinkedIn

🕒 September 14

🏄 California – Remote

🏄 California – Remote

💵 $90k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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California FAIR Plan Association

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1968

🛡️ Insurance

Insurance

California FAIR Plan Association is an insurance organization that provides basic fire insurance coverage for high-risk properties in California when traditional insurance companies will not offer coverage. The FAIR Plan includes dwelling coverage for owner- or tenant-occupied dwellings with up to four family units, as well as commercial coverage for business-owned buildings. They also offer earthquake insurance through the California Earthquake Authority. The organization helps Californians access necessary fire insurance via licensed brokers and is essentially a temporary insurance solution when coverage is unavailable from traditional insurers.

📋 Description

• Develop and facilitate engaging training programs focused on service excellence, operational procedures, and technical knowledge • Lead the onboarding process for new service employees, including company culture, service standards, and role expectations • Conduct regular training sessions covering communication, customer interaction, problem resolution, and operational efficiency • Develop training materials, resources, and e-learning courses • Support documentation of standard operating procedures and best practices • Maintain training records to ensure 100% participation • Assess and measure learning outcomes through knowledge checks, quizzes, role-play evaluations, observation, and feedback surveys • Measure training effectiveness through assessments and performance metrics and improve future training initiatives • Ensure service team members are trained in company policies and regulatory requirements • Collaborate with service leadership to identify skill gaps and provide targeted coaching or training • Coordinate internal quality call audits • Provide constructive feedback to external partner CSRs via quality assessment audits • Foster a culture of continuous learning and professional development

🎯 Requirements

• Minimum three years of training and development experience • Proven remote facilitation skills in customer service or call center environment • Quality assurance experience • Proficiency in Microsoft Office products • Excellent verbal and written communication skills, interpersonal, and problem-solving skills • Ability to maintain a positive and professional demeanor in a fast-paced environment while effectively managing multiple priorities and deadlines • Bachelor’s degree preferred • Customer Service experience preferred