Senior Manager, Professional Services

🕒 September 15

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

👔 Manager

👻 Ghost score 32%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chainguard

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔐 Security

☁️ SaaS

🔒 Cybersecurity

Security • SaaS • Cybersecurity

Chainguard is a company that specializes in building secure container images to enhance software security and compliance. Their products include low-to-zero CVE container images, which are updated daily to maintain security and compliance standards such as FedRAMP, NIST 800-53, PCI-DSS, SOC2, and CIS benchmarks. Chainguard focuses on reducing vulnerabilities, automating compliance, and supporting development workflows without compromising on innovation and productivity. The company serves a wide range of industries, including highly regulated sectors, by providing hardened image solutions to mitigate software supply chain risks and enhance application security.

📋 Description

• Own end-to-end Professional Services delivery across onboarding, implementation, advisory, and expansion for the Enterprise segment. • Monitor and improve utilization, on-time delivery, and customer satisfaction KPIs. • Serve as escalation point for complex or at-risk engagements. • Lead, mentor, and grow a team of Solutions Architects. • Set performance expectations, coach team members, and own career development and succession planning. • Partner with Professional Services leadership on hiring and capacity planning. • Standardize delivery methodologies, tools, and best practices. • Improve operational processes for efficiency, scalability, and predictability. • Collaborate with Sales, Customer Success, Product, Engineering, and Support. • Support pre-sales on strategic or complex opportunities. • Funnel customer feedback into product and services improvements. • Partner with Professional Services leadership to evolve services packaging and pricing. • Ensure customers achieve defined business outcomes through services engagements. • Identify expansion opportunities with Sales and Customer Success. • Proactively manage escalations and capture customer insights to improve delivery.

🎯 Requirements

• 7+ years in Professional Services, Consulting, Customer Success, or a related field. • 2+ years of leadership experience managing delivery teams or PS operations for a customer segment. • Technical background in cybersecurity, DevOps, software engineering, or a related domain. • Strong project or program management capabilities. • Experience working cross-functionally in a high-growth technology environment. • Excellent communication skills — comfortable engaging both technical teams and executive stakeholders. • Must be located in the United Kingdom.

🏖️ Benefits

• Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. • Stock options upon hire and promotion. • Participation in secondary offerings and 10 years to exercise options. • 100% covered health, vision and dental insurance premiums for you and your dependents. • ∞ Flexible Time Off. • 18 weeks paid parental leave for birthing parents and 12 weeks for non-birthing parents, with the option to use it all at once or throughout the child's first year.

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