Technical Support Specialist, L2

Job not on LinkedIn

🕒 August 27

☕ Washington – Remote

☕ Washington – Remote

💵 $70k - $85k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 IT Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CharacterStrong

WebsiteLinkedInAll Job Openings

11 - 50 employees

📚 Education

🤝 Non-profit

Education • Non-profit

CharacterStrong is a fast-paced tech education company that provides research-based Pre-K through 12th grade character development curricula and professional learning services. They focus on enhancing social emotional learning and character development in schools, offering various supports such as professional development, customized assistance, and school culture trainings to positively impact student lives and school environments.

📋 Description

• Troubleshoot and resolve advanced technical issues related to operating systems, user accounts, security permissions, and device configurations • Support enterprise applications such as Microsoft 365, collaboration tools, and line-of-business systems • Administer and troubleshoot Active Directory, Group Policy, and identity/access management tools • Assist with network connectivity issues, including VPN, Wi-Fi, and basic switch/router configurations • Document troubleshooting steps, resolutions, and knowledge-base articles for recurring issues • Monitor and manage assigned customer support inboxes, triaging, prioritizing, and resolving messages efficiently • Collaborate with Product Management, Engineering, and Infrastructure teams to escalate product defects, clarify expected functionality, and share customer insights • Mentor and support Level 1 Support Specialists through guidance, coaching, and technical knowledge-sharing • Participate in on-call rotations or after-hours support as required • Maintain a customer-first mindset while balancing efficiency, accuracy, and technical depth • Perform other duties as assigned

🎯 Requirements

• 3-4 years of experience in a technical support or helpdesk environment • Strong knowledge of Windows and macOS operating systems • Proficiency with Microsoft 365, Teams, OneDrive, Outlook, and related applications • Experience with Active Directory, user provisioning, and basic networking concepts • Solid understanding of IT security best practices and endpoint protection tools • Excellent analytical and problem-solving skills • Strong verbal and written communication abilities • Ability to work independently and handle multiple tasks in a fast-paced environment

🏖️ Benefits

• New laptop computer and other needed equipment • Annual Individual Budget for Professional Development of $1,000 • 401k Savings Plan with employer contribution • Medical, Dental, & Vision Insurance • Life, AD&D, and Disability Insurance • Employee Assistance Program, Mental Health Support, and Well-Being Programs • 3 weeks Company-Paid Parental Leave (after 6 months of active employment) • Flexible Time Off • 6 Paid Sick Days • 11 Paid Company Holidays