Senior Instructional Designer, Learning Operations

Job not on LinkedIn

🕒 October 1

🇺🇸 United States – Remote

💵 $116k - $160k / year

⏰ Full Time

🟠 Senior

📚 Learning and Development

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Chime

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2013

💼 Consulting

🛡️ Insurance

💳 Fintech

Consulting • Insurance • Fintech

Chime is a financial technology company that provides a variety of banking services through partnerships with The Bancorp Bank, N. A. or Stride Bank, N. A. , both members of FDIC. While Chime is not a bank, it offers numerous financial products including online banking, a Visa debit card, high-yield savings accounts, credit builder secured credit cards, and fee-free overdraft with SpotMe. The company also allows users to receive their paycheck up to two days early with direct deposit, send and receive money instantly, and make fee-free cash deposits at participating retailers. Chime emphasizes fee transparency with no monthly fees, no overdraft fees, and robust security features. Chime does not issue personal checkbooks but provides users the ability to send checks digitally. The company is widely recognized for its user-friendly mobile banking app and customer support.

📋 Description

• Act as a learning consultant to the Disputes Experience line of business • Gain a deep understanding of the business and metrics to recommend learning strategies that drive business outcomes • Collaborate with team members, subject matter experts, and stakeholders to identify training needs and objectives • Evaluate learning program effectiveness and identify opportunities to improve agent skills and performance • Apply adult learning principles and instructional design methodologies to create engaging learning solutions and course content • Develop instructor-led, virtual instructor-led, digital, self-paced, micro-learning, social learning, audio, video, simulations, and games • Own end-to-end learning content design and development, including assessments • Analyze and apply instructional design and learning technology trends • Design learning for diverse learning styles and a global, diverse audience

🎯 Requirements

• 7+ years of experience designing and developing multi-modality learning • Subject matter expertise in adult learning theory and instructional design best practices • Experience with eLearning, instructor-led learning, video, system simulations, branching scenarios, and in-depth e-learning solutions • Experience analyzing source material and creating design documents for developers • Experience leveraging AI tools in daily workflow while evaluating outputs for quality and business outcomes • Experience in agile and waterfall (ADDIE) design environments • Strong data analysis skills and experience designing evaluation strategies using data/metrics • Demonstrated experience with at least 2 learning authoring tools, such as Articulate 360, Camtasia, Adobe Captivate, Adobe Premiere Pro, iSpring Suite, or Canva • Ability to create and manage project plans covering stakeholder responsibilities, timelines, needs, and risks • Ability and willingness to travel domestically and internationally approximately 10% of the time • Excellent communication and relationship skills • Experience driving outcomes through vendor partnerships and contact centers is a plus • Graphic design, video, and audio production aptitude is a plus

🏖️ Benefits

• Full-time employees eligible for a bonus • Competitive equity package • Comprehensive health, financial, and wellbeing benefits • Backup child, elder, and pet care • Subsidized commuter benefits for eligible employees • Generous vacation policy and company-wide paid days off • 1% of time off to support local community organizations • Annual wellness stipend for eligible wellness-related expenses • Up to 22 weeks of paid parental leave for birthing parents and 12 weeks for non-birthing parents • Family planning reimbursement • Fully remote program available • Team and company-wide events depending on location