Operations Supervisor, Government Travel

Job not on LinkedIn

🕒 February 25

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

⚙️ Operations

👻 Ghost score 33%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CI Azumano Travel / Business

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 1959

✈️ Travel

🤝 B2B

💼 Consulting

Travel • B2B • Consulting

CI Azumano Travel / Business is a travel management company specializing in business travel and corporate travel management. With a focus on providing tailored solutions, they leverage a combination of technology and expert consulting to help small and mid-sized businesses maximize their return on investment in travel. CI Azumano emphasizes cost efficiency, risk management, and enhancing the traveler experience through customized services and continuous access to travel data.

📋 Description

• Supervise assigned travel consultants creating a cohesive team culture and developing them into strong travel consulting professionals with a focus on improvement of KPIs, performance monitoring, training, coaching and scheduling. • Ensure service level requirements with real-time management of phones, emails and queues; make staff adjustments to adapt to unexpected volume spikes. • Serve as coach and professional development resource for travel consultants on the team, to include encouraging directed and ongoing individual technical skills and customer service skills development. • Perform as subject-matter expert on specific government contracts for requirements, provisions and other service details • Work under the direction and guidance of the Operations Manager to monitor individual and team performance goals. • Serve as a SME when working with development, implementation and technology • Serve as a coach to travel consultants to include providing constructive feedback of monitored calls, skill development based on demonstrated and observed performance • Strong understanding and application of client policies and processes, determining the impact to operation team as changes are implemented • Use industry knowledge to provide direction on best-practices, identify and implementation of operational improvements • Oversee, provide guidance on review of current work processes, procedures and policies, seeking efficiencies and effectiveness improvements making sure company objectives are met • Lead the team in error reduction efforts, providing direction, measurement and reviews of progress against goals

🎯 Requirements

• Minimum of 5 years of managing travel services, specifically global travel • Extensive experience with service details, requirements and well-versed in government regulations including the FTR and JRT regulations and Fly America Act • Government travel experience to include global travel • Proven record of meeting and exceeding customer expectations by managing customer service to agreed SLA's related to telephone, quality, and productivity • Subject-matter expert for teams on technical and procedural subjects, government regulations, complex travel requests and assigned contract service details. • High school diploma or general education degree (GED); three to five years related experience and/or training; or equivalent combination of education and experience. • Proactive approach to systems and processes. • Ability to identify and correct issues before they become problems. • Focus on process improvement and key performance indicators. • Display initiative and ownership and capability of making sound judgements. • Positive role model for all staff and lead by example • Communication skills.

🏖️ Benefits

• medical, dental, vision, life, and disability, voluntary benefit programs (critical illness, hospital, and accident), health savings and flexible spending accounts, and retirement 401K plan • competitive health and welfare benefits