Sales Operations Coordinator

🔥 18 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📊 Sales Operations

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CIEE Council on International Educational Exchange

WebsiteLinkedInAll Job Openings

501 - 1000 employees

✈️ Travel

💼 Consulting

🏨 Hospitality

Travel • Consulting • Hospitality

CIEE Council on International Educational Exchange is a nonprofit organization (founded in 1947) that organizes and facilitates international educational and cultural exchange programs. It provides study abroad programs for college and high school students, gap-year and internship placements, TEFL certification and teaching abroad, professional and research exchange, Work & Travel and BridgeUSA programs, and host-family and employer partnerships. CIEE also administers scholarships and safety/onsite support services to help participants travel and study internationally while advancing intercultural understanding and global citizenship.

📋 Description

• Maintain and improve student application and enrollment systems • Test updates, troubleshoot issues, manage system configurations, and support platform enhancements • Serve as the primary operational resource for Sales and internal teams on application workflows, system functionality, and process questions • Coordinate student-lifecycle workflows including applications, enrollment, language testing, travel insurance, scholarship administration, and department initiatives • Advise Sales and internal teams on process requirements, timelines, and next steps • Maintain student pre-departure courses and learning content in Canvas • Support updates, testing, and improvements to online learning resources and enrollment processes • Develop and maintain SOPs, training materials, user guides, and operational documentation • Maintain operational data, perform audits, generate reports, and support data integrity across department systems • Provide operational support for applications, enrollment, billing inquiries, financial statements, student systems, and department platforms • Collaborate with IT and cross-functional teams to troubleshoot issues and implement improvements • Communicate process updates, deadlines, and workflow expectations • Partner with Study Abroad Advisors and other teams to align communications with program requirements and customer expectations • Analyze workflows, identify operational challenges, test system enhancements, and recommend scalable solutions • Provide operational support during summer travel weekends and peak program periods • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree • Two or more years of professional experience in operations, project coordination, systems administration, customer support, or a related field • Strong technical aptitude and ability to learn, troubleshoot, and optimize multiple software platforms and systems • Experience with CRM, application management, learning management, database, or project management systems • Salesforce and Canvas experience preferred • Advanced Microsoft Excel skills, including formulas, large datasets, reporting, and data analysis • Experience with automation or advanced reporting tools preferred • Excellent organizational skills and attention to detail • Ability to manage multiple priorities and deadlines • Process analysis and practical, scalable process improvement experience • Excellent written and verbal communication skills • Experience developing SOPs, training materials, and process documentation • Strong problem-solving, analytical, and critical-thinking skills • Ability to work independently and exercise sound judgment • Ability to collaborate effectively with cross-functional and international teams • Successful completion of background, reference, education, and employment checks as a condition of employment • Occasional evening, weekend, travel, and annual in-person training responsibilities as needed

🏖️ Benefits

• Competitive total rewards package increasing total compensation by up to 25% • Paid time off and parental leave • Gym Reimbursement Program • Employee Assistance Program • Short-term and long-term disability • 6 floating Fridays, based on eligibility rules • CIEE Study Abroad Program discounts • 403(b) Retirement Plan with employer contribution • Life, travel, medical, dental, and vision insurance coverage • Flexible Spending Accounts/Health Savings Accounts for medical and dependent expenses • Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage • Annual in-person training and ongoing professional development