Senior Customer Success Architect

🔥 1 hour ago

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Cisco

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1984

🔧 Hardware

🔐 Security

🏢 Enterprise

Hardware • Security • Enterprise

Cisco is a multinational technology company that provides networking hardware, software, and services to enterprises, service providers, and governments. It builds routers, switches, optical transceivers, programmable silicon, and edge computing platforms, and offers security, collaboration (Webex), observability, and AI-enabled software and support services to help organizations design, operate, and secure large-scale networks and data centers. Cisco also delivers professional services, training, and cloud-managed solutions to support digital transformation and AI-ready infrastructure.

📋 Description

• Help our customers be successful with Cisco Isovalent Enterprise Platform software • Engage with assigned customer accounts to accelerate their value realization by designing, implementing and guiding production rollouts • Build deep technical relationships with key customer stakeholders and be a trusted advisor • Conduct workshops for customers on our existing and new product capabilities • Leverage your customer's domain knowledge to collaborate with engineering and support teams to unblock customer issues • Help create workshops, training material, reference architectures, product documentation and any relevant artifact that would help us provide additional value to our customers • Be continuously passionate about technology, an expert opinion and prior experience with Open Source Software (OSS), Kubernetes and cloud providers

🎯 Requirements

• Bachelor’s + 8 years of experience or Master’s + 6 years of experience or equivalent industry experience • 3+ years of experience in advanced Kubernetes architectural components and their relationships • 3+ years of experience leading or playing a critical role in helping customers adopt Kubernetes and auxiliary cloud-native technologies at scale in production environments to include experience with at least one major cloud provider (AWS, Azure, or GCP) • 3+ years of experience in networking knowledge, including in-depth experience with Kubernetes networking.

🏖️ Benefits

• Medical, dental and vision insurance • 401(k) plan with Cisco matching contribution • Paid parental leave • Short and long-term disability coverage • Basic life insurance • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees • 1 paid day off for employee’s birthday • Paid year-end holiday shutdown • 4 paid days off for personal wellness • 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees • Flexible vacation time off program • 80 hours of sick time off provided on hire date and each January 1st thereafter • Up to 80 hours of unused sick time carried forward from one calendar year to the next • Optional 10 paid days per full calendar year to volunteer