Senior Customer Success Manager, Enterprise

🕒 June 29

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Loopio

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

☁️ SaaS

🤝 B2B

⚡ Productivity

💰 Private Equity Round on 2021-03

SaaS • B2B • Productivity

Loopio is a leading provider of RFP (Request for Proposal) software, designed to streamline and enhance the proposal management process for businesses. The platform leverages powerful AI capabilities to automate response workflows, manage content, ensure data security, and integrate seamlessly with existing CRM systems like Salesforce. Loopio supports teams in creating accurate, timely proposals, security questionnaires (SQ), and due diligence questionnaires (DDQ), facilitating collaboration and improving efficiency across industries such as software, healthcare, and financial services. Trusted by over 1,500 companies, Loopio is recognized for its innovative approach to content management and superior customer support, rated highly by users on platforms like G2. By offering tools for content automation and a secure library, Loopio helps teams respond faster and with greater accuracy, ultimately winning more business.

📋 Description

• Build meaningful relationships with Loopio's Enterprise customers. • Partner with Customer Enablement Manager for seamless transitions. • Develop plans that align with customer's long term goals. • Create strategies to boost customer engagement and reduce churn. • Manage key metrics regarding retention and customer advocacy. • Conduct Loopio training sessions and webinars. • Champion customer insights with Product Teams. • Share customer success stories through various channels.

🎯 Requirements

• At least 3 years of Account Management, Customer Success or similar experience. • Experience in a SaaS company is a plus. • Experience writing sales proposals or responding to RFPs is a huge plus. • Impeccable written and oral communication skills. • Superb relationship building skills. • Extremely analytical; leverage data in decision making. • Highly organized with strong time management skills. • Results oriented with a proactive approach.

🏖️ Benefits

• Health and wellness benefits starting day 1️⃣ with Loopio. • Flexible co-working locations available. • Work-from-home budget for setup. • Professional mastery allowance for learning support. • Ongoing feedback and regular 1-on-1s with manager. • Opportunities for connections in a remote work environment. • Townhall and quarterly celebrations to celebrate wins and milestones. • Participation in active Employee Resource Groups for learning and connection.